Manager-Call Center New Hire
AT&T•Cerritos, CA
•$71,900 - $107,900•Onsite
About The Position
The purpose of this supervisory role is to oversee and support new call center hires through onboarding, training, and nesting progression, ensuring proficiency, productivity, and seamless transition to production while managing engagement, expectations, and career development. This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Requirements
- 3+ years of related experience.
- Bachelor’s degree (BS/BA) desired.
Responsibilities
- Guiding new hires through onboarding processes, ensuring they complete necessary tasks and gain proficiency in systems, processes, and knowledge.
- Managing expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports.
- Enhancing results, productivity, and reducing attrition by supporting new hires during their ramp-up period.
- Direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production.
- Overseeing the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
- Focusing on immediate team management, task delegation, and the resolution of day-to-day issues.
- Leading occupational staff within the organization.
- Influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Manager
