Manager-Call Center New Hire

AT&T•Cerritos, CA

1d•Onsite

About The Position

The purpose of this supervisory role is to oversee and support new call center hires through onboarding, training, and nesting progression, ensuring proficiency, productivity, and seamless transition to production while managing engagement, expectations, and career development. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.

Requirements

3+ years of related experience.
Bachelor’s degree (BS/BA) desired.

Responsibilities

Guiding new hires through onboarding processes, ensuring they complete necessary tasks and gain proficiency in systems, processes, and knowledge.
Managing expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports.
Enhancing results, productivity, and reducing attrition by supporting new hires during their ramp-up period.
Direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production.
Overseeing the daily operations of their team, ensuring that tasks are completed efficiently and effectively.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone