Manager-Call Center New Hire
About The Position
AT&T is hiring a Manager-Call Center New Hire to supervise and support new call center employees through onboarding, training, and nesting progression. The role ensures new hires develop proficiency and productivity and transition smoothly into production, while supporting engagement, managing expectations, and fostering career development. The manager oversees daily team operations, delegates tasks, and resolves day-to-day issues. The role includes direct supervision of employees and influence over hiring, firing, disciplinary, and promotional decisions. This is a full-time, onsite position performed at the designated work location five days per week. No relocation is offered. The position is based in Orlando, Florida, with 40 weekly hours.
Requirements
- At least 3 years of related experience.
Nice To Haves
- Bachelor’s degree (BS/BA) desired.
Responsibilities
- Guide new hires through onboarding and ensure they complete necessary tasks.
- Help new hires gain proficiency in systems, processes, and job knowledge through training and nesting progression.
- Manage direct reports’ expectations, attendance, engagement, and skill development.
- Support new hires during ramp-up to improve performance and productivity and reduce attrition.
- Directly oversee employees, address behavioral and attendance issues, and support their transition to production.
- Oversee daily team operations, delegate tasks, and resolve day-to-day issues.
- Influence decisions regarding hiring, firing, disciplinary action, and promotions for subordinates.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays, based on date of hire
- Paid parental leave
- Paid caregiver leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption reimbursement
- Short- and long-term disability benefits
- Life and accidental death insurance
- Supplemental critical illness, accident, hospital indemnity, and group legal programs
- Employee Assistance Programs (EAP)
- Employee wellness programs
- Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T phone
- Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
