Manager-Call Center New Hire
About The Position
This supervisory role oversees and supports new call center hires through onboarding, training, and nesting progression. The manager helps ensure new employees gain proficiency and productivity and transition smoothly into production, while managing engagement, expectations, attendance, and career development. The role oversees daily team operations, delegates tasks, resolves day-to-day issues, and may influence hiring, firing, disciplinary, and promotional decisions for subordinates. This is a full-time onsite position performed at the designated work location five days per week. It is based in Orlando, Florida, and relocation is not offered. The role has a 40-hour workweek.
Requirements
- At least 3 years of related experience.
Nice To Haves
- Bachelor’s degree (BS/BA) desired.
Responsibilities
- Guide new hires through onboarding and ensure they complete required tasks.
- Support new hires in gaining proficiency in systems, processes, and job-related knowledge.
- Manage expectations, attendance, engagement, and skill transfers for direct reports.
- Foster employee career growth and development.
- Support new hires during their ramp-up period to improve results and productivity and reduce attrition.
- Directly oversee a team, address behavioral and attendance issues, and ensure successful transitions to production.
- Oversee daily team operations, delegate tasks, and resolve day-to-day issues.
- Influence decisions regarding hiring, firing, disciplinary action, and promotions for subordinates.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid time off and holidays, including at least 23 vacation days per year and 9 company-designated holidays, based on date of hire
- Paid parental leave
- Paid caregiver leave
- Additional sick leave may be available beyond what state and local law require; it is unprotected
- Adoption reimbursement
- Short- and long-term disability benefits
- Life and accidental death insurance
- Supplemental benefit programs, including critical illness, accident hospital indemnity, and group legal
- Employee Assistance Programs (EAP)
- Employee wellness programs
- Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (including fiber where available), and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
