Manager, Business Transformation

Quest Diagnostics•Irving, TX

1d•Hybrid

About The Position

This position will lead a variety of continuous improvement (CI) and process improvement projects and teams to apply Business Transformation (BT) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply BT principles and tools to their daily work. This is an Onsite position at Irving Lab. We are open to applicants from Houston, TX.

Requirements

Demonstrated application of LEAN application and sustainment
5 – 7 years of direct responsibility of operational ownership of different aspects of a business, and Continuous Improvement execution
Demonstrated understanding and experience in LEAN deployment, process management, or system thinking (5-7 yrs)
Demonstrated experience using structured problem-solving skills and data-driven approach that identifies the root causes & corrective action
Demonstrated experience leading projects from initiation to completion
Demonstrated experience facilitating discussions or workshops
Demonstrated ability to develop strong relationships with others
Demonstrated experience leading changes (5+ yrs)
Demonstrated ability to influence business leaders
Demonstrated experience with process management
Basic knowledge of VOC tools & some DFSS tools
General knowledge of Hoshin and breakthrough planning
Comfortable with statistical analysis
Problem solving skills
Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
Ability to handle multiple projects simultaneously
Comfortable with Microsoft PowerPoint and Project
Skilled in Microsoft Word
Advanced in Microsoft Excel
Interpersonal skills
Decision making skills
Planning and organization skills
Negotiation skills
Results-oriented
Creative
Persistent
Composed
Able to learn new concepts rapidly
Able to work independently with little supervision
Bachelors required
Formal training Continuous Improvement methodologies (e.g., LEAN Practitioner, Six Sigma Black Belt, Agile Scrum Master)

Nice To Haves

Flow Manufacturing
Physical and Mental Requirements: The normal performance of duties may require lifting and carrying objects Frequent walking and/or standing.

Responsibilities

Leads, Owns & Manages BT Improvement projects
Works with teams to effectively initiate, plan, execute, monitor, and close mid-sized projects
Leads projects through the timeline, budget, resource constraints, and deliverables
Guides team members to perform through issues and constraints
Coach’s project leaders through issues, roadblocks, problems and ensures all appropriate CI tools are used effectively
Partners with Business stakeholders
Communicates actively with project sponsors and stakeholders
Manages sponsor expectations and delivers the expected results
Adapts to different levels of organization
Works with functional and site leaders as a "thought leader" to drive improvement projects
Acts as a change agent to drive teams toward success
Coaches local team members to identify and prioritize improvement opportunities
Drives Continuous Improvement
Leads efforts to implement process confirmation and change management
Contributes to building a grass-roots culture of continuous improvement
Facilitate Kaizen workshops and targeted improvement events to help teams quickly achieve results
Creates improvement roadmaps with clear executable plans in line with Business goals
Works with local team members to instill effective daily work management behaviors and measures
Coach’s other employees on the use of various tools, concepts and practices foundational to BT to build self-sufficiency, sustainability and scalability
Participates in Communities of Practice
Leads BT Training Classes
Documents business processes
Completes required continued learning