Manager Business Results, Operations

BCD

47d • $70,000 - $80,000 • Hybrid

About The Position

Manager, Business Results helps drive business performance by analyzing data, tracking key metrics, and partnering with leadership teams to identify opportunities for operational improvements, cost savings, and better business outcomes.

Requirements

• Travel Operations experience
• Fluency of applications necessary to report and complete all deliverables such as Microsoft Office, Windows, MS Access, Salesforce.com, SQL, etc.
• Outstanding Analytical skills
• Thorough working knowledge of agency operations
• Understanding of business tools and workflow processes
• Understanding of WFM concepts and practices

Responsibilities

• Develop and manage business dashboards, reports, and scorecards to monitor performance, identify trends, and support data-driven decision-making.
• Lead workforce planning and forecasting initiatives to optimize staffing levels, resource utilization, and operational efficiency.
• Analyze business performance and key KPIs, providing insights and recommendations to improve operational and financial results.
• Partner with leaders across the organization to develop performance metrics, drive process improvements, and support strategic initiatives.
• Support business cases and projects by evaluating ROI, quantifying benefits, and contributing to presentations and recommendations for business growth.
• Provide reporting expertise and training to ensure stakeholders effectively leverage data and performance tools.

Benefits

• Flexible working hours
• work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days
• mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed