Manager Business Operations

Fiserv•Alpharetta, GA

3d•Onsite

About The Position

Support Embedded Finance and Digital Asset programs as a senior individual contributor responsible for business process design, governance, optimization, and continuous improvement. Partner with product, engineering, compliance, risk, finance, sponsor management, and operations teams to establish scalable operating models that support growth, operational excellence, regulatory compliance, and client satisfaction.

Requirements

6+ years of experience in business operations, process management, program management, operations management, financial services, payments, financial technology, banking, or a related field.
6+ years of experience designing, documenting, governing, and improving business processes in regulated or operationally complex environments.
Experience developing process maps, operating procedures, governance frameworks, controls, and performance metrics.
Experience developing executive reporting, dashboards, presentations, and operational analyses.
Proven ability to lead cross-functional initiatives and influence stakeholders without formal management authority.
Advanced proficiency in Microsoft Office applications including Excel, PowerPoint, Word, and Visio.
Bachelor’s degree in business administration, operations management, finance, economics, analytics, information technology, or a related field, or equivalent combination of education, related experience and/or military experience.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience supporting Embedded Finance, Banking-as-a-Service, sponsor bank programs, payments, Automated Clearing House, card issuing, deposits, digital assets, or financial technology operations.
Experience with business process management, operational excellence, Lean, Six Sigma, or continuous improvement methodologies.
Experience supporting regulatory examinations, audits, operational risk programs, or compliance initiatives.
Lean Six Sigma Green Belt, Lean Six Sigma Black Belt, Project Management Professional, Certified Business Process Professional, or similar certification.

Responsibilities

Serve as the process owner for critical Embedded Finance and Digital Asset operational workflows.
Design, document, maintain, and improve end-to-end business processes, operating procedures, playbooks, runbooks, service level agreements, and operational standards.
Develop process inventories, process maps, operating models, responsibility assignment matrices, and control documentation.
Establish process governance standards, ownership models, review cycles, change management procedures, escalation paths, and performance measurement frameworks.
Facilitate process reviews to identify inefficiencies, bottlenecks, risks, control gaps, and automation opportunities.
Ensure business processes align with regulatory requirements, sponsor bank obligations, contractual commitments, and internal control expectations.
Lead process improvement initiatives focused on customer experience, controls, efficiency, and cost reduction.
Conduct root cause analyses and implement corrective actions in partnership with cross-functional teams.
Drive automation opportunities with product and engineering teams.
Lead operational readiness activities for new products, partners, and business initiatives.
Assess operational impacts of process, technology, and organizational changes and develop implementation plans, procedures, training materials, and operational documentation.
Establish and maintain key performance indicators, service level agreements, risk indicators, quality metrics, dashboards, scorecards, executive presentations, and reporting packages.
Support audits, regulatory reviews, risk assessments, issue management, and remediation efforts while maintaining audit-ready process documentation and evidence.
Lead cross-functional initiatives and present recommendations, business cases, and performance results to leadership.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.