Business Operations Manager
About The Position
The Business Operations Manager is responsible for managing the organization's daily financial administration, business operations, and office logistics. Reporting to the Senior Director of Finance and Business Operations and collaborating with the Director of Operations, this role supports the organization's financial processes by managing accounts receivable activities, maintaining business systems, and assisting with budgeting and month-end reconciliation. Serving as a key resource for system administration and cloud-based platforms, this role collaborates across departments to generate financial and CRM reports, optimize internal tech workflows, and ensure seamless daily office operations.
Requirements
- 3–5 years of experience in business operations, bookkeeping, accounting, or nonprofit financial administration.
- Bachelor's Degree in related field preferred
- Strong knowledge of accounts receivable, accounts payable, invoicing, reconciliations, and general ledger processes.
- Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data analysis.
- Experience supporting budgeting, financial reporting, and cloud-based business applications.
- Familiarity with PCI-DSS standards and secure financial transaction processing.
Nice To Haves
- 2 years of relevant CRM administration experience, including report development, dashboard creation, data management, and object administration preferred.
- Experience with HubSpot is a plus.
- Experience with QuickBooks Online, Bill.com, and Tallie is preferred.
- Experience working in a nonprofit, guild, union, or entertainment industry association, or participating in a CRM migration or software implementation, is preferred.
Responsibilities
- Manage accounts receivable, invoicing, payment processing, collections, member billing, and financial reconciliations for both the Guild and Foundation.
- Generate financial reports, post weekly batches and settlements, prepare sales tax worksheets, and support month-end reconciliation activities with an outside accounting firm.
- Contribute to annual budget preparation and monitor departmental spending against established budgets.
- Assist in maintaining data integrity, build reports and dashboards, and support ongoing CRM management.
- Manage software licensing, user provisioning, renewals, and vendor relationships for the organization's cloud-based platforms.
- Participate in planning activities for future database migration and system implementation projects, including documenting business requirements and reviewing functional specifications.
- Coordinate office operations, including facilities, utilities, telecommunications, vendor management, and basic IT support with external service providers.
- Support operational workflows for Contract Services safety courses, the online merchandise store, and annual awards fulfillment.
- Perform other job-related duties as assigned.
Benefits
- medical coverage options
- dental coverage options
- vision coverage options
- 10 paid holidays per year
- 2 paid personal days
- monthly parking at the PGA office is paid by the Guild
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
