Manager, Business Operations - Ptarmigan

Omnicom Media US•New York, NY

2d•Hybrid

About The Position

The Manager, Business Operations supports the day-to-day operations of Ptarmigan Media, helping ensure teams are aligned, processes are clear, and work is delivered efficiently across the account. This role partners closely with Planning, Investment, Digital Analytics, Finance, and Account Leadership to implement ways of working, maintain operational processes, and support coordination across teams. You will play a key role in bringing structure to how work flows across the organization while helping teams stay organized, on track, and connected.

Requirements

4–6+ years of experience in media, agency operations, or cross-functional coordination roles
Strong understanding of how Planning and Investment teams work together
Experience working within a matrixed agency environment
Strong organizational and project management skills
Proficiency in Excel and workflow/process tracking tools
Ability to manage multiple priorities and collaborate across teams
Detail-oriented and highly organized
Comfortable working across teams and keeping workstreams moving
Proactively identify issues and help drive solutions
Communicate clearly and effectively with a range of stakeholders
Bring structure and consistency without slowing teams down

Responsibilities

Support the implementation of ways of working across Planning, Activation, and Digital Analytics teams
Build and maintain RACI frameworks to clarify roles and responsibilities
Help teams understand when and how to engage cross-functional partners
Identify workflow challenges and suggest improvements to increase efficiency
Partner with Planning and Investment teams to support smooth campaign execution
Help coordinate across Planning, Investment, Digital Analytics, and Finance teams
Support key initiatives by ensuring the right stakeholders are aligned and informed
Track ownership and progress across workstreams to maintain accountability
Support QA and trafficking processes to ensure consistency across channels
Help maintain standardized workflows and documentation
Track timelines, deliverables, and key milestones to ensure visibility across teams
Help ensure reporting and deliverables are accurate and delivered on time
Maintain documentation for processes and operational standards
Assist in monitoring campaigns post-launch to ensure accuracy
Support budget tracking across campaigns and workstreams
Monitor staffing utilization and flag potential risks
Assist in identifying and escalating financial or operational concerns