Manager, Business Operations

Adelphi Group•Chicago, IL

28d•$50,000 - $95,000•Hybrid

About The Position

OMD Manager, Business Operations, Overview We are OMD, Adweek’s Global Media Agency of the Year in 2020. We are the world’s largest media network with more than 12,000 people working in over 100 countries. As the world grows with opportunities, the key is reacting to them, by making better decisions, faster - combining innovation, creativity, empathy and evidence to help them move faster, reach further and take smarter risks every day. We pride ourselves on being a people-obsessed, outcomes-focused business that applies evidence and data-based solutions, married with the practice of empathy, to drive performance and growth. When working with our clients, we put ourselves in the shoes of the consumer in order to see the world through their eyes. We focus on finding greater empathy with the consumer so as to uncover insights and opportunities that deliver more valued and valuable connections. What You Can Expect: Our success is underwritten by our core principles: - Dynamic diversity. Bringing diversity of perspective, skillset, and background, as well as the mix of ages, genders, ethnicities, skillsets & backgrounds. - Radical collaboration. Connecting a diverse group of people through instinctive structures, skills and mindsets. - Rapid prototyping. Fostering a mindset of curiosity in which our people are always building, testing, evolving and retesting hypotheses. All of which is underpinned by a commitment to total transparency. For one of our lead clients, this role is accountable for process coordination and project management over cross-functional teams. The focus of this role includes leading best practice stewardship, standardization of processes, fiduciary accountability, and orchestration across end-to-end financial and media workflows. Candidate will be primarily responsible for budget data aggregation, quality assurance, governance, reporting and communication of all campaign investment plans across all media. We require an agile, self-starter with knowledge across key functions including Media Investment, Planning, Finance and Operations.

Requirements

3+ years Media/Finance experience at a large media agency
College Degree in Finance or Marketing required or equivalent work experience
Knowledge of Digital, Broadcast and Print media preferred
Familiarity with Media Ocean, DDS, Prisma, and various planning systems is preferred (MediaTools, Lumina, Planit)
Advanced Microsoft Excel skills and ability to work with scaled Excel spreadsheets is mandatory
Strong attention to detail focusing on accuracy of numbers and ability to cross-check formulas & related numbers across related reports
Ability to problem solve to develop solutions, troubleshooting a must
Strong project management skills – meeting deadlines with reliance on cross-discipline, cross-team collaboration

Responsibilities

Consult and confirm implementation governance and best practices, ensure training compliance across platforms
Confirm operational best practices with Project Management, embedding finance expertise into workflow definitions and project timelines (e.g. client and deliverable expectations, turnaround times, client escalations, client-facing deliverable consistency)
Lead integration and connectivity between cross-functional teams (e.g. Planning, Integrated Investment, Marketing Science, Finance, Project Management) - inclusive of integration between onshore and offshore resources
Collaborate with investment + activation and operations teams both onshore and offshore, act as liaison for offshore work deployment.
Confirm consistency in client facing deliverables (e.g. Strategic Recommendations, Tactical Plans, Budget Deliverables) in partnership with Team Leadership and BPM
Collaborate with Budget Project Management, Planning Analysts, and Account Leadership to ensure that all invoicing for fees and media is delivered timely.
Support, audit, & enforce new process rollouts across all team members including troubleshooting of common issues & serving as escalation point against any blockers
Own and maintain planning and tracking tools to ensure accurate delivery of campaign data for the client (including Proof of Performance, monthly campaign budget tracking, and bi-weekly financial ‘status’, etc.)
Manage MediaOcean, MediaTools/Planit and in house budget tracking infrastructure.
Manage media campaign actualization and billing timelines to ensure teams are staying on track, while raising any red flags of possible delays.
Leads and orchestrates uncleared campaigns with Investment, Offshore, BPM and Media Rec teams to ensure timely clearing compliance and payment to our partners.
Foster good working relationships and understanding with various teams as well as the client to facilitate flawless execution
Leverage industry experience (where applicable) to advise on best practices and address questions and/or issues as they arise
Participate in monthly finance meetings with regional/local account teams to review the status of client finance issues.
Assist in the creation and communication of financial guidelines and roadmaps (templates, ways to work, best in class methods, etc.)
Assist in managing relationships with vendors, especially when discrepancies arise, finding creative solutions to complex situations
Maintain and adhere to reporting deadlines/timelines.