Business Operations Manager

Kickoff • New York, NY

7d

About The Position

Kickoff is on a mission to increase access to preventative health. We are the first to offer personal training covered by health insurance, democratizing access to life-changing coaching while reducing medical costs for our health insurance partners. We combine the best of AI with the best of highly credentialed human coaches to create something greater than the sum of the two parts. As a key member of our leadership team, the Business Operations Manager will play a cross functional role to address the biggest challenges facing the business. The role sits at the intersection of product, operations, analytics, design, and strategy. The ideal candidate will have a startup mindset, a passion for our mission, and intrinsic motivation to bring it about. We are seeking a highly motivated and experienced individual who can help us scale the first insurance-backed, integrated exercise, nutrition, and wellness coaching platform. If you are energized by massive impact, AI that really helps people, and a mission that matters, join us and help make a difference in people's lives.

Requirements

• 5+ years of experience in high-output roles, such as Business Operations, Growth, Product, or Operations, including 2+ years at a startup.
• A record of moving core metrics with scrappy experiments.
• Hands-on analytics experience, ideally including SQL proficiency, comfort with event tracking, and A/B testing.
• Ai-native, using AI to speed analysis, draft documents/specs, and automate tasks.
• Product & design sense and experience/exposure.
• Financial modeling experience.
• Owner mentality.

Responsibilities

• Optimize our coach onboarding experience to select and educate the best coaches
• Improve client engagement, retention, referral, and revenue-generation via ambitious projects related to product, process improvement, people management, analytics, design, and strategy.
• Conduct quantitative analysis, user research, and competitive research to understand underlying user needs and opportunities to delight.
• Design, test, and iterate on the optimal programming and journey for our clients or coaches.
• Serve as a leadership team member and help to guide Kickoff's strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed