Manager, Business Operations

Covista

1d•Hybrid

About The Position

The Business Operations Manager position represents Elevate Healthcare Operations business unit in identifying, organizing, and leading the simplification and standardization of business processes. This role is critical to the success and scalability of Covista’s partnerships with Healthcare Employers to support the growth of our institutions. The Healthcare Operations works closely across Institution and Home Office functions to design and execute scalable models with healthcare providers across the entire learner lifecycle. This individual will be a critical member of the Operations team as we expand to additional employers, programs and diversify our partnership models. This role continually identifies opportunities to standardize processes to drive out costs, improve service, achieve institutional consistency, and boost efficiency while maintaining high quality levels. It requires strong partnerships with business stakeholders to deliver process improvements and quality outcomes through proven process design, improvement, and management skills—leveraging best practices, data trends, technologies, and project management methodologies. The role is critical to connecting business strategy to technology development across CDX pods to support scale. The individual leverages their expertise with key internal systems like Salesforce, Banner, ProSam and Power BI to shape and implement tech roadmaps for partners. The individual will be charged with investigating issues to identify root causes, design process improvements and then apply those learnings to the business operations strategy.

Requirements

Bachelor's Degree required
5+ years experience process improvement or operations experience, especially documenting workflows and identifying gaps; quality assurance and testing experience required
Front-line experience in academic or similar environment preferred
Experience with systems like Salesforce, Banner, Power BI, or other CRM/reporting platforms preferred
Successful track record of cross-functional operations in a fast-paced environment preferred
Eager to join in a start-up, fast past environment
Ability to learn new skills and business processes to support the team’s success
Understanding of internal systems and reporting tools such as Salesforce, Banner, PowerBI, Nav360 and ProSam
facilitation, process mapping, policy creation.
Ability to work independently and make sound decisions with minimal supervision and direction.
Excellent organization skills: ability to manage tasks and projects.
Demonstrated success establishing clear priorities to achieve business outcomes.
Natural curiosity about end-to-end operations and ability to connect the dots across complex challenges
Strong analytical and problem-solving skills to resolve issues and determine effective business and alternative solutions.
Proven ability to collaborate and build effective relationships with institutional partners.
Ability to interact with all levels within the organization and work in a fast paced environment with many initiatives.
Outstanding communication and interpersonal skills with strong attention to detail.
Ability to document processes, improve workflows, and help standardize how work gets done
Experience with manual reporting, checking data for accuracy, and spotting errors or inconsistencies.
Ability to work across teams to support testing, system changes, and day-to-day operational needs.
Strong track record of quality assurance, testing, and issue resolution.
Clear communication skills for working with internal teams and clients or partners
Strong problem-solving skills, including the ability to identify root causes and help work toward solutions.
Ability to support QA efforts across multiple systems and help maintain accuracy and consistency.
Ability to work independently and collaboratively in a fast-paced, cross-functional environment.

Responsibilities

Collaborates with a variety of internal and external stakeholders while leading during various stages of projects to define, analyze, document and publish project data, surveys, business processes, and information exchange requirements. Additionally, assesses benefits post-project to report success and/or reassess next steps.
Partners with leadership to translate challenges into strategic business priorities and solutions.
Leads stakeholder briefings, progress status reporting, definition of measures, and generation of project ideas.
Builds and maintains relationships across the enterprise and understands at a high-level what initiatives are moving forward in other areas of the organization.
Conducts business systems process analysis and needs assessments in an effort to identify business process improvements.
Coordinates User Acceptance Testing (UAT) of respective department functions.
Communicates with project teams after UAT execution to inform them of results, including any issues, problems or risks with the process or application.
Leads and manages multiple assignments simultaneously, creates and updates documented project plans, monitors, and reports progress to ensure that required work is delivered on time.
Drive technology development across CDX pods to support scale through testing, requirement writing, and release management.
Leverages hands-on experience as a frontline user of key internal systems (Salesforce, Banner, Power BI, etc.) to help form and implement the technology roadmap for partner programs.
Supports day-to-day testing and partner-facing teams (secret shopping, sample testing, lead routing) while investigating issues, identifying root causes per Elevate guidance, and driving quality assurance processes across systems and teams.
Ensures that University policies and procedures are examined for the benefits provided and impediments removed when possible; ensures that the quality of data and conclusions are justified.
Ensures that project team members work together to define business processes, recommend system configuration, and project manage their development as needed.
Develops and maintains a solid knowledge of the various enterprise applications, technologies, and business processes through a spirit of inquiry, analysis, and needs assessment in an effort to identify business process improvements.
Ensures that a change management process occurs throughout the organization such that the full benefits of innovation are realized, and it embraces principles of continuous improvement.
Archives project documentation, test results and any relevant information according to business standards and processes.
Drives quality assurance processes across systems and teams, refines and documents cross-functional processes and standards for partner management, and supports the team's manual reporting as needed.
Helps refine, document, and standardize cross-functional processes and standards for partner management.
Conduct day-to-day testing and support partner-facing teams (secret shopping, sample testing, lead routing) while investigating issues, identifying root causes per Elevate guidance, and driving quality assurance processes across systems and teams.
Supports the team’s manual reporting as needed, while also developing solid QA processes to keep reports accurate and consistent.