Manager, Business Operations

Wyndham Hotels & Resorts•Las Vegas, NV

About The Position

The Corporate Business Operations Manager is a strategic leader responsible for overseeing business programs, system enhancements, and initiatives that improve performance across Sales and Marketing operations in North America. The role manages a team focused on process improvement, user acceptance testing (UAT), and internal consulting, ensuring field teams have effective tools, efficient workflows, and guidance aligned with business priorities. The manager partners with internal and external stakeholders to design, implement, and refine business processes through analysis, system support, training, and communication. The position leads change adoption, analyzes trends, and develops and mentors 3–4 direct reports and additional team members, fostering accountability, growth, and leadership. The role requires leading people and projects, engaging senior stakeholders, and influencing cross-functional teams to advance operational excellence, risk mitigation, and strategic business outcomes. The position may require up to 20% travel to sales and marketing sites and locations.

Requirements

Experience leading a team responsible for results in a fast-paced environment.
Ability to coordinate multiple large, complex projects alongside daily support with little direction.
Experience working in diverse environments and building a diverse team.
Ability to analyze data, identify opportunities, and propose solutions.
Ability to support team members’ development and progress.
Ability to embrace change and evolve operations.
Ability to interact with business partners at all organizational levels.
BS or BA degree; a business or related field is preferred. Equivalent experience may be accepted in place of the education requirement.
5–7+ years of experience in leadership, business strategy, project management, business, or a related field.
Strong organizational skills and attention to detail.
Ability to lead projects and coordinate resources across multiple departments.
Ability to work well under pressure and in a fast-paced, continually changing environment.
Excellent written and verbal communication, critical thinking, customer service, and training skills.
Strong networking skills to build appropriate relationships.
Ability to derive solutions from data sources, analyze multiple data sets, and develop operational solutions through process analysis.

Nice To Haves

Power BI skills.
Microsoft Power Automate skills.
A degree in business or a related field.

Responsibilities

Lead end-to-end execution of large-scale business operations programs and initiatives, including ideation, requirements gathering, UAT, training, rollout planning, and post-launch support.
Align strategic goals with field and corporate priorities, promote process adoption, and report metrics and outcomes to executives.
Ensure consistent rollout practices and field communications; assess system impacts, monitor risks, and identify efficiencies.
Identify impacted field partners and design communications and training that account for regional business impacts.
Support team members’ ownership of initiatives and professional development through growth-focused feedback.
Serve as the main point of contact and escalation lead for system issues, field operations support, and sales tool enhancements.
Develop contingency playbooks for system outages and guide field associates through operational changes.
Provide high-touch support to more than 150 sales and marketing sites and build relationships with regional and field leaders to anticipate business needs.
Partner with internal teams and external vendors to ensure clear and timely communication.
Improve sales, marketing, and operational workflows by identifying inefficiencies and streamlining processes.
Use stakeholder feedback and insights to design scalable solutions and translate business partners’ operational needs into actionable enhancements.
Support the design and optimization of internal tools, standard operating procedures, and training content.
Identify and proactively manage compliance and operational risks across business functions.
Guide the development and adoption of tools for monitoring cash handling, premium processes, PII protection, and audit readiness.
Lead readiness activities and maintain documentation supporting internal controls and regulatory alignment.
Ensure associates understand compliance standards and keep compliance SOPs updated.