Manager, Business Management (Client and Employee Experience)
About The Position
Commercial Banking is focused on partnering with Canada’s leading organizations through industry expertise, innovative thinking, and strategic solutions that help clients create, protect, and realize stakeholder value. As a Manager, Business Management, you'll support the Client and Employee Experience team by managing core compliance activities, reporting processes, and business initiatives that impact clients and employees across Commercial Banking. You'll oversee day-to-day monitoring and reporting activities, maintain key procedures and controls, and work with partners across the business to address inquiries and resolve outstanding items. You'll also support larger initiatives and special projects, helping move priorities forward in alignment with business objectives. This is a strong opportunity for someone who enjoys combining operational discipline, stakeholder coordination, and continuous improvement in a national role. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Requirements
- Degree/diploma in business, finance, commerce, or a related field.
- Experience in business management, compliance, project coordination, or reporting within banking or financial services.
- Experience in Microsoft Excel, SharePoint, and written communications.
Nice To Haves
- Experience supporting Commercial Banking or financial crime compliance activities.
- Experience preparing presentations, business updates, or process documentation for diverse stakeholders.
Responsibilities
- Manage day-to-day compliance monitoring activities, including monthly reporting, data validation, and tracking issues until its resolution.
- Act as a key point of contact for frontline inquiries, assess requests, and connect partners to the right teams to support timely and effective outcomes.
- Maintain and update business procedures and controls to ensure they remain current, clear, and aligned with enterprise standards.
- Support business management and compliance-related initiatives by coordinating activities, tracking deliverables, and helping teams stay aligned on priorities and timelines.
- Partner with internal teams to gather information, prepare reporting, and support assessments that inform sound business decisions.
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
