Manager, Business Development - Process Optimization
About The Position
The Manager, Business Development leads efforts to drive business growth by cultivating and maintaining strategic relationships with internal and external stakeholders. This role directs sales strategy, manages key accounts, and oversees procurement processes to meet business objectives. The position emphasizes collaboration, accountability, and continuous improvement while ensuring compliance with company policies and ethical standards. The manager fosters a high-performing team environment through coaching and development, leveraging data-driven insights to support decision-making and deliver value that aligns with Walmart’s mission and commitment to operational excellence. Our team delivers exceptional facilities maintenance while evolving Walmart’s internal technician program into a strategic enterprise asset. Managing over 3.3 million annual work orders within a $2.3B maintenance portfolio, we support preventative, scheduled, and reactive services. Expanding beyond Walmart stores, we now provide maintenance solutions to external businesses, emphasizing efficiency, quality, and financial discipline. By optimizing technician deployment, upholding high service standards, and cultivating talent, we enhance asset management, improve data accuracy, reduce costs, and build a scalable model that benefits associates, customers, and the broader enterprise.
Requirements
- Strong analytical and critical thinking skills with the ability to interpret operational and financial data to solve complex problems.
- Comfort working in ambiguous environments and building new processes where clear structure does not yet exist.
- Ability to think creatively and challenge traditional approaches to improve accounts receivable workflows.
- High attention to detail with a focus on accuracy in financial and operational data.
- Strong organizational and problem-solving skills to manage multiple inputs and translate them into scalable processes.
- Clear communication and collaboration skills to work effectively across operations, finance, and technology teams.
- Self-starter mindset with ownership, curiosity, and persistence to build solutions from the ground up.
- Bachelor’s degree in Business, Accounting, Finance, Marketing, or related field and 2 years’ experience in business development, market development, product development, or related area OR 4 years’ experience in business development, market development, product development, or related area.
Nice To Haves
- Sales, Supervisory experience
Responsibilities
- Support the development and stabilization of the accounts receivable process for new external business.
- Track and analyze sales, work order volume, and invoice performance to ensure accurate and timely billing.
- Review Master Service Agreements (MSAs) and ensure billing rules are correctly applied to work order data.
- Identify inefficiencies in the invoicing workflow and drive improvements to reduce delays and administrative waste.
- Partner with operations, finance, and technology teams to streamline work order-to-invoice processes.
- Help design and implement scalable processes and system automations to support long-term growth.
- Monitor performance metrics and provide reporting to improve visibility and accountability across the billing lifecycle.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
