Business Process Optimization Leader

TFS, LTD • Perrysburg, OH

6h • Remote

About The Position

The Business Process Optimization Leader is a senior, forward-thinking leader responsible for driving efficiency, scalability, and continuous improvement across the organization. This role partners closely with leaders and frontline teams to learn the business end-to-end, evaluate how work gets done, and redesign processes to deliver better outcomes for customers, employees, and the business. Operating in a fast-paced, technology-forward environment, this individual serves as both a strategic thought partner and hands-on problem solver who builds strong relationships, strengthens team morale, and embeds a culture of continuous improvement.
The ideal candidate is equal parts investigator, engineer, and change agent. They are not satisfied with surface-level fixes; they dig into root causes, validate hypotheses with data, and use formal process tools and methodologies to design improvements that hold up under scrutiny. They translate findings into clear recommendations that executives can act on and that frontline teams can adopt.

Requirements

• 7+ years of experience in process improvement, operations, or a related field
• Proven ability to lead cross-functional initiatives and deliver measurable business results
• Strong analytical and problem-solving skills with experience using data to drive decisions
• Experience with process improvement methodologies such as Lean or Six Sigma
• Ability to quickly learn business operations and translate insights into practical solutions
• Strong communication and influencing skills with the ability to work effectively at all levels of the organization
• Demonstrated ability to build relationships, develop teams, and contribute positively to culture and morale in a fast-paced environment

Responsibilities

• Lead the evaluation and redesign of business processes to improve efficiency, accuracy, and scalability
• Analyze workflows at both detailed and enterprise levels to identify gaps, bottlenecks, and opportunities
• Use data and metrics to define baselines, measure performance, and validate improvements
• Partner cross-functionally to design and implement solutions that enhance the customer and employee experience
• Identify and drive automation and technology-enabled improvements where appropriate
• Build strong relationships and lead collaborative efforts across teams to ensure successful adoption of changes
• Coach leaders and teams on continuous improvement principles and foster a culture of accountability and innovation
• Establish governance, documentation, and KPIs to sustain improvements over time

Benefits

• Competitive pay: Plus incentive opportunities!
• Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• 8 paid holidays
• PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with TFS
• Training and mentoring: Learn from our experts in the industry

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed