Manager, Business Consultant - Process Improvement

CVS Health•Hartford, CT

2d•Remote

About The Position

The Manager, Business Consultant supports process improvement and operational excellence initiatives across the organization. This role applies Lean Six Sigma methodologies, facilitates improvement events, and partners with stakeholders to analyze, redesign, and enhance business processes. The ideal candidate is a strong problem solver with experience in process mapping, data analysis, and cross-functional collaboration.

Requirements

5+ years of experience
Lean Six Sigma Green Belt (required)
Demonstrated hands-on application of Lean / Six Sigma tools to support process improvement initiatives
Proficiency in process mapping (e.g., SIPOC, swimlane diagrams, Value Stream Mapping)
Ability to identify process gaps, inefficiencies, and recommend improvements
Experience participating in and/or facilitating Kaizen events, Rapid Improvement Events (RIEs), or workshops
Working knowledge of DMAIC or similar structured problem-solving methodologies
Ability to analyze data, track metrics, and support insights-driven recommendations
Proficiency in tools such as Excel, Power BI, or similar
Strong interpersonal skills with ability to collaborate across teams and functions
Ability to communicate findings and recommendations clearly to business partners
Experience working in a matrixed environment
Ability to manage and support multiple initiatives or workstreams
Strong organizational skills with attention to detail and timelines
Experience supporting implementation and sustainment of process changes
2+ years of experience in business consulting, professional improvement, operations, or related roles
Demonstrated ability to contribute to measurable improvements (efficiency, cost, quality, or experience)

Nice To Haves

Experience facilitating smaller-scale events independently
Exposure to change management practices
Industry experience (e.g., healthcare, insurance, financial services)

Responsibilities

Supports process improvement and operational excellence initiatives across the organization.
Applies Lean Six Sigma methodologies.
Facilitates improvement events.
Partners with stakeholders to analyze, redesign, and enhance business processes.
Supports structured sessions, captures outputs, and helps drive follow-through on actions.
Analyzes data, tracks metrics, and supports insights-driven recommendations.
Collaborates across teams and functions.
Communicates findings and recommendations clearly to business partners.
Manages and supports multiple initiatives or workstreams.
Supports implementation and sustainment of process changes.