Director, Business Process Improvement

Fidelity Investments•Boston, MA

2d•$103,000 - $211,000•Onsite

About The Position

In this role, you will be an individual contributor supporting cross-functional operating model change and transformation by framing complex problems, mapping current state processes, and designing and implementing improvements across people, process, technology, and governance. To be successful, you have demonstrated experience applying structured methodologies to diagnose operational challenges, propose future state solutions, and lead implementation that delivers measurable business performance improvement. You will regularly collaborate with business leaders at all levels and their teams to observe operations, analyze data, and design, develop, and deploy practical solutions. Directors quickly become proficient on detailed and complicated subject matter to develop well-supported, data-driven recommendations for business improvement. You will also evolve the tools and standards we apply to optimize our team's value proposition. This role differs from traditional IT solutions, project management, and product development roles, with a stronger emphasis on hands on process improvement & delivery

Requirements

8+ years of experience delivering quantifiable business performance improvement through hands-on process improvement and operational change in large organizations
Structured problem-solving grounded in observation, data, and industry-standard improvement methodologies — balanced with an innovative spirit and practicality
Curiosity and investigative rigor

Nice To Haves

Demonstrated experience in an operational excellence, continuous improvement, or process engineering capacity — internal COE or industry operations experience preferred
Financial Services / Benefits Outsourcing industries experience, preferred

Responsibilities

Framing complex, ambiguous business problems clearly, identifying root causes, and structuring a path from current state to future state
Conducting current state process mapping and observation to identify waste, friction, and improvement opportunities across large, complex organizations
Designing and implementing future state processes using Six Sigma, Lean, and quality management methodologies
Supporting business operations teams to identify business problems, generate solutions, plan, and implement changes that improve business performance
Leading large-scale improvement initiatives with multiple workstreams, from problem framing through implementation
Working independently to achieve expected business outcomes and operational excellence
Delivering expected results with high business partner satisfaction and within schedule and budget
Conducting process and data analysis including cost benefit analysis, modeling, process mapping, workflow observation, and data flows
Experience with digital solutions and ability to facilitate operations and technical teams to eliminate manual processes through automation
Business writing and creating content in PowerPoint to clearly communicate problem framing, current/future state, and recommendations to leadership at all levels
Translating data and process observation into clear, actionable insights that support unbiased recommendations
Generating options and recommendations rooted in rigorous current state analysis and value-based prioritization
Synthesizing requirements for user experiences, business capabilities, and technology enablers
Exploring root causes through observation, data analysis, and stakeholder interviews
Communicating clearly and concisely verbally and impactfully and easy to consume in written and visual form
Facilitating large working sessions of cross-functional team members
Achieving outcomes that are often achieved through partnerships and influence of peers and leaders
Program leadership across multiple workstreams and complex operational scenarios
Adapting to evolving and sometimes ambiguous business challenges
Navigating complexity and creating focus on what truly matters