Manager, Business Consultant - Process Improvement

CVS Health•Washington, DC

2d•$54,300 - $159,120

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Job Profile Summary The Manager, Business Consultant supports process improvement and operational excellence initiatives across the organization. This role applies Lean Six Sigma methodologies, facilitates improvement events, and partners with stakeholders to analyze, redesign, and enhance business processes. The ideal candidate is a strong problem solver with experience in process mapping, data analysis, and cross-functional collaboration.

Requirements

5+ years of experience
Lean Six Sigma Green Belt (required)
Demonstrated hands-on application of Lean / Six Sigma tools to support process improvement initiatives
Experience supporting or leading process improvement efforts within a business or operational function
Proficiency in process mapping (e.g., SIPOC, swimlane diagrams, Value Stream Mapping)
Working knowledge of DMAIC or similar structured problem-solving methodologies
Ability to analyze data, track metrics, and support insights-driven recommendations
Proficiency in tools such as Excel, Power BI, or similar
Strong interpersonal skills with ability to collaborate across teams and functions
Experience working in a matrixed environment
Strong organizational skills with attention to detail and timelines
2+ years of experience in business consulting, professional improvement, operations, or related roles
Demonstrated ability to contribute to measurable improvements (efficiency, cost, quality, or experience)

Nice To Haves

Experience facilitating smaller-scale events independently
Exposure to change management practices
Industry experience (e.g., healthcare, insurance, financial services)

Responsibilities

Supports process improvement and operational excellence initiatives across the organization.
Applies Lean Six Sigma methodologies.
Facilitates improvement events.
Partners with stakeholders to analyze, redesign, and enhance business processes.
Identify process gaps, inefficiencies, and recommend improvements.
Support structured sessions, capture outputs, and help drive follow-through on actions.
Analyze data, track metrics, and support insights-driven recommendations.
Communicate findings and recommendations clearly to business partners.
Manage and support multiple initiatives or workstreams.
Support implementation and sustainment of process changes.