Manager, Business Analysis, Operating Model Transformation
Aon Corporation•Chicago, IL
•Hybrid
About The Position
We are seeking a Manager of Business Analysis to support the Internal Consulting team of Aon Business Services (ABS) on the design and delivery of a multi-year strategic Operating Model Transformation. Reporting to the Director of Internal Consulting, this role supports the design and implementation of Aon’s future operating model, delivering analysis and insights to translate strategy into practical solutions. This role will engage with leaders across Solution Lines, Regions and Functions, as well as support cross‑functional team of internal consultants, project managers and subject matter authorities to deliver measurable performance outcomes. This is a hybrid role with the flexibility to work both virtually and from one our US offices.
Requirements
- 3+ years of proven experience in business analysis, consulting, operations improvement, or a related role
- Experience supporting transformation, operating model, process re‑engineering, or large‑scale change initiatives, ideally in a global or matrixed environment
- Strong analytical and critical thinking abilities; capable of working with data, recognizing patterns, and drawing clear conclusions
- Solid business analysis capabilities, including requirements gathering, process mapping, and documentation
- Proficiency in Excel and PowerPoint
- Strong ability to convey ideas both in writing and speaking; able to present complex information in a clear and concise way
- Comfortable working with collaborators at different levels and across functions and geographies
- Organized, diligent, and able to manage multiple tasks and deadlines in a fast-paced environment
- Collaborative great teammate, open to feedback and committed to continuous learning
- Bachelor’s degree or equivalent experience in Business, Finance, Operations, Technology, Data/Analytics, or related field
Nice To Haves
- Experience in professional services, insurance, or financial services is an advantage
- experience with process mapping and visualization tools (especially PowerBI) is beneficial
Responsibilities
- Conduct qualitative and quantitative analysis to understand current‑state processes, organizational structures, performance, and difficulties
- Gather, validate, and interpret data (e.g., volume, productivity, quality, financials, client and colleague feedback) to support operating model decisions
- Analyze and synthesize complex inputs (e.g. activity maps, as-Is assessments, interviews, benchmarks, collaborator insights) into clear, decision-ready operating model recommendations
- Develop clear problem statements, hypotheses, and analytical frameworks in collaboration with senior team members
- Prepare options, recommendations, and supporting materials to inform decision‑making
- Support the end‑to‑end design of the target operating model across Aon’s Solution Lines, Business Units and Functions
- Translate business needs into clear, structured business requirements, user stories, and process flows for the target operating mode
- Assist in tracking risks, issues, assumptions, and dependencies related to analysis and design activities
- Contribute to the preparation of steering committee materials, status updates, and other program documentation
- Build strong working relationships with subject matter authorities, operations teams, and functional collaborators (e.g., Technology, Finance, HR, Risk & Compliance)
- Prepare high‑quality presentations, reports, and visual materials that clearly communicate insights, requirements, and design decisions to different audiences
- Capture feedback from collaborators and incorporate it into analysis, requirements, and build artifacts
- Help define and document standard operating procedures (SOPs), process documentation, and training materials for new ways of working
- Contribute to the development and maintenance of templates, tools, and methodologies used by the Internal Consulting team
- Capture lessons learned, standard methodologies, and insights from projects and help embed them into future work
- Share knowledge and analysis in a way that builds understanding and capability across the broader team
Benefits
- a 401(k) savings plan with employer contributions
- an employee stock purchase plan
- consideration for long-term incentive awards at Aon’s discretion
- medical, dental and vision insurance
- various types of leaves of absence
- paid time off, including 12 paid holidays throughout the calendar year
- 15 days of paid vacation per year
- paid sick leave as provided under state and local paid sick leave laws
- short-term disability and optional long-term disability
- health savings account
- health care and dependent care reimbursement accounts
- employee and dependent life insurance and supplemental life and AD&D insurance
- optional personal insurance policies
- adoption assistance
- tuition assistance
- commuter benefits
- an employee assistance program that includes free counseling sessions
- annual discretionary bonus
- two “Global Wellbeing Days” each year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
