Manager, Building Services

Explore Edmonton Corporation•Edmonton, AB

8h•Onsite

About The Position

Explore Edmonton is looking for a Building Services Manager to join the Edmonton Convention Centre team. Reporting directly to the Director of Operations, this position is responsible for leading the day-to-day custodial operations at the Edmonton Convention Centre, ensuring the facility consistently meets high standards of cleanliness, presentation, safety, and event readiness. The Manager, Building Services provides leadership to the Building Services team, overseeing operational planning, quality assurance, workforce performance, service delivery, and regulatory compliance to support exceptional guest experiences across all events and public spaces. This role works collaboratively with internal departments, event stakeholders, contractors, and service providers to maintain a clean, safe, and welcoming environment while driving operational excellence, continuous improvement, and a culture of accountability and service.

Requirements

Minimum of five years of progressive leadership experience in Building Services, Environmental Services, Housekeeping, Facility Operations, or a related field within a convention centre, hotel, healthcare facility, airport, stadium, or similarly complex public venue.
Experience leading teams, developing employees, managing performance, and balancing operational priorities.
High school diploma or equivalent is required.
Strong knowledge of custodial operations, sanitation practices, environmental services, and industry best practices.
Sound understanding of Occupational Health & Safety legislation, WHMIS requirements, hazard identification, risk assessment, and safe work practices.
Knowledge of custodial equipment, floor care systems, cleaning technologies, chemical handling, and preventative maintenance practices.
Strong leadership, communication, coaching, relationship-building, and conflict resolution skills.
Excellent organizational, analytical, and problem-solving abilities with the ability to manage multiple priorities in a fast-paced environment.
Experience with budget planning, labour forecasting, productivity measurement, and resource management.

Nice To Haves

Experience working with unionized employees and contracted service providers is considered an asset.
Post-secondary education in Facilities Management, Building Operations, Environmental Services, Hospitality, or a related discipline is considered an asset.
Current First Aid certification is considered an asset.

Responsibilities

Lead, coach, and support the Building Services team, fostering a culture of accountability, collaboration, continuous improvement, and service excellence.
Oversee workforce planning, scheduling, and resource allocation to ensure operational readiness and support successful event execution.
Establish and maintain standards for cleanliness, presentation, and facility readiness throughout the Edmonton Convention Centre.
Conduct quality assurance inspections, audits, and performance reviews to ensure consistent service delivery and identify opportunities for improvement.
Manage custodial equipment, supplies, and inventories to support operational efficiency and service continuity.
Oversee contracted services and facility support programs, including waste management, recycling, specialized cleaning services, and pest management.
Lead environmental sustainability initiatives, including waste diversion, recycling, composting, and resource conservation programs.
Promote a strong culture of health, safety, and environmental stewardship while ensuring compliance with legislation, WHMIS requirements, and corporate policies.
Lead incident investigations, corrective action planning, safety inspections, and ongoing employee training initiatives.
Develop and manage departmental operating budgets, labour resources, procurement activities, and operating expenditures.
Build strong relationships with internal departments, contractors, suppliers, and external partners to support seamless venue operations.
Identify operational efficiencies and implement improvements that enhance service delivery, guest experiences, and organizational performance.