Manager, Facilities & Building Services

Mountain Equipment Company•Vancouver, BC

4d•CA$60,000 - CA$75,000•Onsite

About The Position

As the Manager, Facilities & Building Services, you are a key support leader accountable for ensuring the physical environment and infrastructure of the Vancouver store and Support Office operates safely, efficiently, and attractively. This role acts as the bridge between the retail store front line, store management, and the Support Office Facilities team. Reporting to the General Manager, you support routine maintenance, coordinate with external contractors, complete general upkeep and repairs, ensure workplace health and safety compliance, and support the physical logistics that impact daily retail staff and members. You adapt to the fast-paced retail environment by pivoting focus and project scope to respond to immediate business needs.

Requirements

Proficient knowledge of building systems and basic knowledge of hand/power tools, with the ability to lift 22.7 kg (50 lbs)
A hard-working attitude - you deliver on what you commit to, even when no one is watching, and you genuinely like helping people
Strong communication and collaboration skills, with the ability to work cross-functionally across multiple teams
Ability to problem-solve, manage conflict, and build relationships with stakeholders at all levels of the organization
Team-oriented work ethic with the ability to work autonomously to complete deliverables
Ability to manage multiple tasks and projects at the same time while keeping your cool
Savviness with Windows, Excel, Word, Outlook, and D365

Nice To Haves

First Aid Certification is an asset

Responsibilities

Report, receive, track, and action all repair and maintenance requests for the Vancouver store and Support Office building, in collaboration with store management and the Support Office Facilities team
Support programmed building maintenance from contracted vendors, ensuring work is completed to a high standard and in a timely manner
Conduct daily or weekly walkthroughs of the building and grounds to check for facility hazards, maintenance issues, and security concerns
Monitor building condition and execute basic fixes (e.g., changing lightbulbs, power washing, patching/painting drywall), escalating larger concerns to and collaborating on solutions with the Facilities team
Spearhead store cleanliness standards that go beyond the scope of contracted cleaning vendors, proactively identifying and closing gaps so the store consistently presents at its best
Champion a culture of pride of place among store staff, engaging teams to take ownership of their spaces and reinforcing that a clean, well-kept environment is everyone's responsibility
Conduct regular cleanliness walkthroughs of high-traffic and high-visibility areas, addressing issues in real time and setting the standard for what "member-ready" looks like
Partner with store leadership to build cleanliness into daily routines and team habits, ensuring the store's presentation reflects positively on the member experience and the MEC brand
Liaise with vendors and the Facilities team when issues or additional maintenance needs arise
Respond to service calls and maintenance requests from building tenants, ensuring a professional and timely resolution
Monitor and adhere to the facilities budget in collaboration with the store operations team and Support Office Facilities team, ensuring service contracts are cost-effective and reviewing utility or repair expenditures
Partner with the store operations team to identify operational gaps related to the built environment and support with solutions, repairs, or process changes
Support the store operations team and JHSC in upholding health & safety standards according to company policy, ensuring compliance with provincial regulations, fire codes, and local municipal bylaws
Monitor the effectiveness of building security systems, conduct regular security patrols, and address and de-escalate aggressive behaviour, coordinating with local law enforcement if necessary
Play an active role in building sustainability initiatives