Manager, Billing

Cox Communications • Carmel, IN

10d • Hybrid

About The Position

Cox Fleet is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology. Cox Fleet is Cox Automotive Mobility’s digital marketplace; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business. The Manager, Billing will help lead and manage our billing operations. This role will work closely with cross-functional teams, including IT and Business Process departments to design, implement, integrate, and support scalable billing solutions. The Manager, Billing is a proactive and strategic leader with a strong focus on operational efficiency, process optimization and a commitment to delivering excellence.

Requirements

• Bachelor’s Degree with at least 6 years of relevant experience; or Master’s Degree with at least 4 years of relevant experience; or An equivalent combination of education and years of relevant experience.
• At least one year experience in a management or lead role.
• Excellent communication (written and verbal) and interpersonal skills required
• Ability to work in a high performance, fast-paced team environment
• Relationship building & networking

Nice To Haves

• Experience in the automotive industry or fleet management a plus.

Responsibilities

• Provides leadership and direction to supervisors and teams within the Billing department, ensuring alignment with organizational goals and service standards.
• Oversees the overall health and effectiveness of billing and/or payment processes, ensuring accuracy, timeliness, and compliance.
• Validates the integrity of process controls and ensures adherence to established protocols.
• Identifies, recommends, and drives the implementation of process enhancements, strategic initiatives, and system improvements across the end-to-end billing and payment lifecycle.
• Ensures that billing operations are designed to minimize customer impact and support a seamless client experience.
• Oversees the monitoring, tracking, and analysis of reports to identify trends and areas for improvement.
• Investigates process irregularities and escalates complex issues to senior leadership for resolution as appropriate.
• Coordinates and supports internal and external audits to ensure compliance with billing standards and company standards.
• Continuously evaluates operational performance and recommends actionable steps for ongoing process optimization.
• Represents the Billing function on cross-functional teams, contributing to the design and development of technical solutions and procedural enhancements.
• All other duties as assigned.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager