Manager, Billing

Ryan Companies US, Inc.•Plano, TX

23h•Remote

About The Position

The Manager, Billing oversees and monitors the activities of the billing staff in the US and the supporting offshore team. The Manager is responsible for the accuracy and timeliness of invoices sent to clients. Responsible for training, supervising, coaching, and developing the Billing team, while coordinating and supervising billing activities with Executives, Principals, and other service delivery team members. While this is a remote role, we prefer the candidate to reside in the Dallas area.

Requirements

Bachelor’s degree required.
Seven years of strong Billing experience, including at least two years in a managerial role.
Advanced proficiency in Microsoft Excel required, including pivot tables and large-volume data reconciliation.
Demonstrated expertise in Billing Systems and ERP’s, including billing automation workflows, reporting, and system optimization.
Intermediate knowledge of Microsoft Word, Access, PowerPoint, Outlook, and related business systems.
Have established a proven track record of success in accounts receivable/billing roles.
Must be a professional with a strong accounts receivable operations background.
Ability to see the billing operation as a financially oriented customer service function.
Strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
Strong process and project management skills.
Strong organizational and people skills.
Ability to work and navigate a high touch client service organization built on results.
Strong communication skills and the ability to problem solve and multi-task in a rapidly changing environment.
Ability to understand the impact on new technologies on established processes and procedures.
Experience integrating new technologies into day-to-day operations.
Vision, creativity and a quality mindset.
Valid driver’s license required.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Nice To Haves

Experience with acquisitions and integrations preferred.
Experience in multi-entity or high-growth environments.
Experience implementing automation or financial systems enhancements.
Experience managing globally distributed teams.

Responsibilities

Manages staff of the Billing team; monitors, evaluates and works to improve performance of team-based goals and objectives established.
Oversees and answers questions related to intercompany invoices.
Mentors and supervises designated billing staff.
Manages a team that ensures accuracy in the finalization of client invoices and other transactions related to the accounts receivable processes.
Provides high-level of customer service to Executives, Principals, and other service delivery team members related to the invoicing and accounts receivable process.
Manages the review process for new client contract and engagement setup requests.
Provides feedback to Director and escalates issues when appropriate.
Coordinates with appropriate Principals and service delivery team members for approvals and revisions of entered invoices.
Resolves billing issues as they arise.
Oversees testing of various accounting system upgrades and enhancements.
Assists the Director, Revenue Operations and performs other duties as assigned.
Direct management of Billing team members across the U.S. team.