Manager, Billing and AR Follow-up - 40hrs

Connecticut Children's•Hartford, CT

3h•Onsite

About The Position

The Billing Manager oversees the billing operations for hospital/professional services. Under minimal supervision of the Director of Revenue cycle the Billing Manager coordinates and manages the revenue cycle functions, including but not limited to billing, insurance follow up, cash application, patient credit balances, denial management, mail, scanning, data entry and other miscellaneous functions. The Manager provides direction and support to staff, promotes staff development and collaborates with other managers, directors and administrative staff to ensure operations function in a safe, effective, and fiscally responsible manner. The Manager monitors key metrics and reports to ensure all activities are being completed by staff timely and accurately. This position is responsible for monitoring collections and denial trends specifically significant changes and/or any anomalies. This position monitors and interprets reports, including denial reports, monthly A/R reports and all other reports as necessary. The Manager ensures the accuracy of net revenue and the timeliness and appropriateness of billing and collections. The Manager conducts quality and productivity reviews of staff members and provides feedback on performance. The Manager also participates in the hiring and disciplining of staff members. This position is also responsible for organizing, scheduling, and supervising staff to ensure adequate coverage, as well as prompt responses to issues, concerns, and/or complaints. The Manager is also responsible to maintain a working knowledge of functions throughout the billing department. The Manager works closely with IS and the Rev Cycle Systems teams and vendors to ensure the highest level of technology is being utilized throughout the Epic billing Modules.

Requirements

Minimal supervision of the Director of Revenue cycle
Working knowledge of functions throughout the billing department
Works closely with IS and the Rev Cycle Systems teams and vendors

Responsibilities

Oversees billing operations for hospital/professional services.
Coordinates and manages revenue cycle functions including billing, insurance follow-up, cash application, patient credit balances, denial management, mail, scanning, and data entry.
Provides direction and support to staff, promotes staff development.
Collaborates with other managers, directors, and administrative staff.
Monitors key metrics and reports to ensure timely and accurate completion of activities.
Monitors collections and denial trends, identifying significant changes and anomalies.
Interprets reports, including denial reports and monthly A/R reports.
Ensures accuracy of net revenue and timeliness/appropriateness of billing and collections.
Conducts quality and productivity reviews of staff members and provides feedback.
Participates in hiring and disciplining of staff members.
Organizes, schedules, and supervises staff to ensure adequate coverage and prompt responses.
Maintains a working knowledge of functions throughout the billing department.
Works with IS, Rev Cycle Systems teams, and vendors to ensure optimal use of Epic billing modules.