Manager, Billing and Follow-up

BetterHelp

11h•$120,000 - $150,000•Remote

About The Position

BetterHelp is the world's largest online therapy service, aiming to make mental health care more accessible. As the Manager of Billing and Follow-up, you will be a key leader in a newly formed department responsible for billing and collecting from insurance companies. Your role will involve leading a team to ensure a high-functioning revenue cycle and achieve financial goals.

Requirements

5-7 years of experience in the healthcare space, preferably in an existing role doing end-to-end billing and follow-up functions with insurance companies on behalf of providers
3+ years of people management experience
Significant understanding of the claim submission process and common pain points that delay reimbursement from payers
Exposure to clinicians that provide mental health and/or telehealth services
Comfortable with ambiguity and seeks opportunities to shape operational strategy and initiatives
Thoughtful and operationally excellent to set up processes and frameworks to achieve individual and team success
Desires an environment that fosters growth through open feedback and high autonomy
Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format

Responsibilities

Develop operational processes that align with revenue cycle management best practices aiming to maximize reimbursement
Hire and lead a team that will own various claim edit, general follow-up, and denial management tasks with various payers'
Partner with the product department to identify areas of improvement within our technology workflow processes'
Monitor team productivity and create guidelines to review and audit staff quality
Identify trends in payer behavior and surface them for leadership review
Coordinate with various departments to resolve open accounts, including: clinical to appeal medical necessity denials, accounting for cash posting and reconciliation.