Manager, Benefits Operations and Compliance

Sirius XM•Washington, DC

About The Position

This role is critical to ensuring the smooth execution and compliance of SiriusXM’s benefits programs, from annual renewals through open enrollment and ongoing vendor management. By driving operational excellence, strengthening compliance practices, and leveraging data to improve programs, this role supports both business efficiency and a positive employee experience.

Requirements

5+ years of experience in benefits, total rewards, or HR operations, including hands-on program administration and vendor partnership.
Bachelor's degree in Human Resources, Business Administration, Finance, or a related field (or equivalent practical experience).
Strong experience in benefits administration and plan operations, including renewals, open enrollment support, and vendor coordination.
Working knowledge of key benefits regulations and compliance practices (ERISA, ACA, HIPAA, COBRA) and ability to partner effectively with Legal and HR on compliance execution.
Proficiency with benefits administration systems and HRIS platforms (e.g., Workday, Benefitsolver, or similar), including requirements gathering and UAT/testing support.
Strong analytical skills and comfort working with data (Excel; experience with AI and Tableau/Power BI a plus) to develop insights and recommendations.
Clear communication skills for both technical and non-technical audiences; ability to translate benefits concepts into employee-friendly and stakeholder-ready outputs.
Strong project management fundamentals (planning, prioritization, risk tracking) with ability to execute independently and escalate appropriately.
Demonstrated ability to influence stakeholders using data-driven insights, translating analyses into clear recommendations and action plans.
Benefits program administration and renewals
Vendor management and issue resolution
Benefits compliance support and audit readiness
Benefits systems configuration support and UAT/testing
Data analysis, KPI reporting, and benchmarking
Stakeholder management and cross-functional collaboration
Project management and change communications
Experience with automation and/or AI tools such as chatGPT, Gemini, etc
Must have legal right to work in the U.S.

Responsibilities

Own the annual operating cycle for assigned benefits programs (e.g., medical, dental, vision, life, disability, and retirement), including contract renewals, plan changes, and vendor coordination.
Conduct benefits analyses (cost, utilization, engagement/satisfaction, and competitive benchmarking) to identify opportunities for plan improvements, cost containment, and employee experience enhancements, present findings and recommendations to stakeholders.
Coordinate vendor selection activities and ongoing vendor management for assigned programs (RFP support, contract renewals support, service issue resolution, and performance monitoring).
Support compliance for benefit programs by maintaining documentation, tracking regulatory changes (ERISA, ACA, HIPAA, COBRA), and partnering with Legal/HR on implementation of required updates.
Support internal and external audits by preparing materials, responding to requests, and tracking remediation actions to closure.
Build and maintain dashboards and recurring reports for benefits KPIs (participation, utilization, claims trends where available, vendor performance, and employee feedback) and provide insights to inform decisions.
Lead discrete benefits projects end-to-end (e.g., vendor transitions, process improvements, communications refreshes, or system enhancements), including timelines, risks, testing, and change communications.
Directly responsible for assigned benefits programs, driving decision-ready recommendations on plan design tradeoffs, vendor performance actions, and cost/experience improvements.
Lead cross-functional workstreams (HR, Legal, Finance, People Ops, and vendors) through renewals and open enrollment milestones, ensuring dependencies, risks, and decisions are surfaced and closed on time.
Develop and maintain vendor scorecards (SLAs, responsiveness, quality, participant experience) and run recurring performance reviews to drive measurable improvements.
Mentor and guide less-experienced team members and partners on benefits operations practices, compliance requirements, and vendor management routines.
Own and maintain a compliance and audit readiness calendar for assigned programs (documentation, controls, testing evidence), coordinating inputs and follow-through across stakeholders.