Manager, Behavioral Health Services - Telephonic

UnitedHealth Group•Tulsa, OK

6d•$91,700 - $163,700•Remote

About The Position

Optum Home & Community Care, part of the Optum family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs — helping patients access and navigate care anytime and anywhere. As a team member of our Optum Care at Home team, together in an interdisciplinary care environment, we help patients navigate the health care system and connect them to key support services. This preventive care can help patients stay well at home. This life-changing work adds a layer of support to improve access to care. We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. The Optum Dual Special Needs Plan (DSNP) Care at Home program is a longitudinal, integrated care delivery program that coordinates the delivery and provision of clinical care of members in their place of residence. The DSNP program combines Optum trained clinicians providing intensive interventions customized to the needs of each individual, in collaboration with the Interdisciplinary Care Team (ICT), which includes the Optum clinician, the member’s Primary Care Provider, other providers, and other professionals. Optum providers serve people in their own homes through annual evaluations, ongoing visits for higher risk members, care coordination during transitions from the hospital or nursing home and ongoing care management. The Social Work Manager (SWM) serves as the social work leader for designated Care at Home markets within an assigned region, partnering closely with local Market Leadership Teams to develop strategies, drive performance, and achieve desired outcomes. This role collaborates closely with the Social Work and Behavioral Health Leadership Teams to ensure alignment with the national vision and strategy for social work and behavioral health interventions, case management activities, and clinical excellence across markets. In addition to the SWM, the Care at Home ICT includes, but not limited to, physicians, nurse practitioners, physician assistants, nurse care managers, behavioral health clinicians, social workers, pharmacists, care coordinators, patients and/or caregiver and family. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Licensed Clinical Social Worker (LCSW or equivalent)
Valid and applicable licensure, or license eligibility, in assigned state(s)
5+ years of social work clinical experience (internship not included) that includes direct case management and/or clinical work with patients
2+ years of social work supervisory experience
Experience working in or with healthcare, palliative care and / or behavioral health teams and settings
Excellent communication skills and demonstrated ability to foster a culture of clinical excellence and build collaborative relationships
Demonstrated ability to collaborate and communicate effectively in an interdisciplinary team setting
Knowledge of accessing community resources
Solid organizational skills and multitasking abilities will be keys to success
Proficient computer skills including the ability to document medical information with written and electronic medical records
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

Experience in delivering home-based or field care management
Knowledge of Medicare Dual Special Needs Plan (DSNP), Chronic Condition Special Needs Plan (CSNP), and Medicaid environment
Solid business acumen including analysis and business planning experience

Responsibilities

Set team direction, resolve problems, and provide guidance to members of own team
Oversee work activities of social work staff
Adapt departmental plans and priorities to address business and operational challenges
Influence and/or provide input to forecasting and planning activities
Plan, organize, and direct the work of master’s prepared social workers
Provide individual supervision to assigned team members
When appropriate, provide clinical supervision to eligible social workers
Participate in interviewing, hiring, evaluating and coaching of assigned staff
Participate in targeted shared visits with assigned team members in market(s) and region(s) as well as targeted comprehensive chart reviews to provide coaching and clinical supervision
Prepare for and lead regular meetings with applicable team members
Participate in all leadership meetings as directed by the market, region / division leadership team.
Provide coverage for applicable assigned team members based on staffing needs
Act as the subject matter expert for the market / region for all social work and behavioral health initiatives as directed by the Social Work and Behavioral Health Leadership Team
Act as a subject matter expert for the delivery of case management interventions
Improve and refine workflows regarding social work and behavioral health referral processes specific to meet the need of market(s)
Fulfill key role of improving collaboration across team members including those that provide clinical and non-clinical patient facing interventions that support the team
Enforce and ensure standardization of workflows through oversight of the delivery of case management interventions to include feedback on objective measures and delivery of appropriate interventions
Monitor and hold clinical team accountable for Model of Care documentation
Utilize Complex Population Management performance tools that hold the clinical team accountable for role-based metrics and performance standards
Monitor performance metrics to identify opportunities for process improvements and / or staff education to produce optimal outcomes
Analyze and understand reports; identify reasons for performance gaps and identify opportunities for improved performance
Participate as an active member of the local ICT
Participate as an active member Health Plan and other community provider meeting opportunities
Access to reliable transportation that will enable travel to client and/or patient sites within a designated area
Perform related duties as necessary and other duties as assigned