Manager, Ballpark Security

San Diego Padres•San Diego, CA

About The Position

The Manager, Ballpark Security provides strategic and operational leadership for the San Diego Padres Security Department, ensuring professional safety and security for players, talent, employees, and guests at Petco Park. The role manages 24/7 security operations and Ballpark Security Supervisors, Leads, and full- and part-time officers, coordinates daily operations, and responds to incidents and operational needs. The manager also serves as Security Manager on Duty for select concerts and special events, ensuring operations follow department procedures, organizational standards, and Major League Baseball’s Best Stadium Operating Practices. This role oversees staffing, scheduling, shift coverage, payroll, security technology, incident response, staff development, emergency preparedness, access control, perimeter security, risk assessment, and event security. It coordinates with law enforcement, emergency services, event organizers, visiting teams, hotels, and other stakeholders. The position also supports security operations during Padres Spring Training at Peoria Sports Complex in Arizona and helps protect visiting team players, staff, and families.

Requirements

Maintain consistent, punctual, and reliable attendance.
Demonstrate discretion, integrity, professionalism, and accountability.
Have effective written, oral, and interpersonal communication skills and the ability to deal professionally with personnel at all levels and the general public.
Use initiative and independent judgment within established guidelines.
Have a strong understanding of 24/7 security operations and shift coordination.
Know access control systems, surveillance technology, and intrusion detection.
Be familiar with incident command systems (ICS) and emergency protocols.
Be familiar with Avigilon systems, including CCTV and key-card access, CEIA OpenGate metal detectors, and radio communications.
Be able to lead evacuations and coordinate with first responders during crises.
Have strong leadership and team-building abilities in a 24/7 operational environment.
Know training programs, certification requirements, and use-of-force policies.
Have proficient computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook, and the ability to learn new programs, systems, and processes quickly.
Have general office skills and experience using office equipment such as copiers, laser printers, fax machines, telephones, and computers.
Be able to multitask, pay attention to detail, and manage projects on strict deadlines.
Be willing and able to work collaboratively with others.
Have a valid current driver’s license and a good driving record, subject to review.
Have 5–10 years of experience supervising on-site security teams and command center operations.
Have experience with security management software, including Raven Controls and Titan HST, and digital log/reporting tools.
Have experience managing performance, discipline, and morale in high-stress settings.
Be able to work flexible hours, including evenings, weekends, holidays, and overtime as needed; this includes baseball games, post-game periods, non-baseball events, and traditional office hours according to Club needs.
Be willing and able to travel approximately 20% of scheduled shifts annually.
Possess a BSIS Proprietary Security Guard certification or BSIS Guard Card, or obtain one within the first 30 days of employment.
Meet physical requirements, including accessing various ballpark areas for prolonged periods during games and events, lifting and transporting up to 50 pounds, and traversing stairs, steps, and ramps.
Successfully complete all post-offer, pre-employment requirements, including a background check.

Nice To Haves

Fluency in English and Spanish.
Previous law enforcement, public safety, or military experience.
Previous experience in large public assembly facilities.

Responsibilities

Represent the Club positively and professionally and perform other duties as assigned.
Manage 24/7 security staffing, scheduling, shift coverage, and payroll using ABI MasterMind.
Prepare daily shift briefings and ensure supervisors, leads, and officers receive the information needed for their shifts.
Monitor Avigilon surveillance systems and coordinate incident responses.
Ensure security officers are trained to use Raven Controls Incident Management Software and maintain accurate department logs, reports, equipment inventory, preventative maintenance records, and shift handoff reports.
Maintain incident logs, investigation reports, and security audits, and provide regular updates to senior management and stakeholders.
Professionally manage escalated issues involving patrons, VIPs, and staff, and promote a safe and welcoming environment.
Assist in developing and enforcing security protocols; ensure compliance with organizational SOPs and update department SOPs as necessary.
Ensure compliance with local, state, and federal regulations, including California BSIS requirements.
Attend event operations meetings and communicate relevant information to department staff.
Coordinate security support for Padres games, concerts, and other large gatherings; liaise with law enforcement, emergency services, and event organizers.
Coordinate and lead security operations for VIP guests attending Padres games and special events.
Recruit, train, and supervise security staff and contractors, including Allied Enhanced Protection Explosive Detection Canines.
Conduct performance reviews and ongoing professional development; manage time-off requests and payroll submissions, including meal breaks.
Work with the Director, Security & Transportation to implement emergency action plans for fire, medical, and active-threat scenarios.
Lead the development of regular emergency drills and post-incident evaluations.
Oversee badge systems, entry checkpoints, credentialing procedures, and physical barriers; ensure alarm systems function properly.
Identify security vulnerabilities, recommend mitigation strategies, and adjust protocols in response to emerging threats.
Work with IT on cybersecurity measures for security systems and oversee maintenance of cameras, alarms, and communication tools.
Support security operations during Padres Spring Training at Peoria Sports Complex in Peoria, Arizona.
Coordinate with visiting-team Travel Security Professionals and local hotels on security measures for visiting players, staff, and families.
Oversee the safe movement of visiting-team families at the ballpark, ensuring secure transitions and appropriate protective measures.