Manager, Ballpark Security

San Diego Padres•San Diego, CA

6d•$70,304 - $76,000•Hybrid

About The Position

As a Ballpark Security Manager, you will be responsible for ensuring that the San Diego Padres Security Department provides the highest level of professionalism and impeccable safety and security to all players, talent, employees, and guests of Petco Park, enabling them to positively experience America’s Best Ballpark. You will accomplish this by providing strategic and operational leadership by managing the 24/7 security operations of Petco Park and leading Ballpark Security Supervisors, Leads, and Full- and Part-Time Ballpark Security Officers, coordinating daily security operations, and responding to incidents and operational needs. The Ballpark Security Manager will also serve as the designated Security Manager on Duty (MOD) for select concerts and special events held at Petco Park, ensuring that security operations are effectively managed and that all activities are conducted in accordance with department procedures, organizational standards, and Major League Baseball’s Best Stadium Operating Practices (MLB BSOP).

Requirements

Maintain consistent, punctual, and reliable attendance
Possess a high degree of discretion, integrity, professionalism, and accountability
Must possess effective written and oral communication and interpersonal skills with the ability to deal with all levels of personnel and the general public professionally and effectively; must be able to use initiative and independent judgment within established guidelines
Strong understanding of 24/7 security operations and shift coordination
Knowledge of access control systems, surveillance technology, and intrusion detection
Familiarity with incident command systems (ICS) and emergency protocols
Familiarity with Avigilon systems including CCTV and key card access, CEIA OpenGate metal detectors, and radio communications
Ability to lead evacuations and coordinate with first responders during crises
Strong leadership and team-building abilities in a 24/7 operational environment
Knowledge of training programs, certification requirements, and use-of-force policies
Proficient computer skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
Ability to quickly adapt to and learn new programs, systems, and/or processes
General knowledge of office skills, use of office equipment (copier, laser printers, fax machine, telephones, computers)
Proven ability to multi-task, attention to detail and manage projects on strict deadlines
Strong ability and willingness to work with others in a collaborative, team environment
Must have a valid current driver's license with a good driving record (subject to review)
5-10 years of experience in supervising on-site security teams and command center operations
Experience with security management software (Raven Controls and Titan HST) and digital log/reporting tools
Experience managing performance, discipline, and morale in high-stress settings
Able to work flexible hours including evenings, weekends, holidays, and overtime as needed. This includes the ability to work baseball games, post-baseball games, non-baseball events, and traditional office hours, whichever is needed at any given time to meet Club needs
Willing and able to travel approximately 20% of scheduled shifts annually
Must possess BSIS Proprietary Security Guard certification or BSIS Guard Card, or obtain within the first 30 days of employment
Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 50 pounds; traverse stairs, steps and ramps
As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Nice To Haves

Fluently bilingual in English/Spanish a plus
Previous Law Enforcement/Public Safety or Military experience a plus
Previous experience in large public assembly facilities is highly desirable

Responsibilities

Always representing the Club in a positive and professional manner
Other duties as assigned
Oversee Daily Security Operations
Manage 24/7 security staffing, scheduling, shift coverage and payroll utilizing ABI MasterMind
Produce daily shift briefings to ensure that assigned supervisors, leads, and officers are prepared for their shift and receive all necessary information
Monitor Avigilon surveillance systems and coordinate incident responses
Ensuring security officers are trained to utilize Raven Controls Incident Management Software for all department logs, reports, equipment inventory, preventative maintenance and shift pass on reports are accurately maintained
Maintain accurate incident logs, investigation reports, and security audits
Provide regular updates to senior management and stakeholders
Manage and lead escalated issues with patrons, VIPs, and staff professionally
Promote a safe and welcoming environment for all facility users
Assist in the development and enforcement of Security Protocols
Ensure compliance with organizational standard operating procedures (SOPs), and update department SOPs as necessary
Ensure compliance with local, state, and federal regulations including those outlined by the California Bureau of Security & Investigative Services (BSIS)
Event Security Planning and Execution
Attend necessary meetings to obtain event operations and disseminate to department staff
Coordinate Ballpark Security support for Padres games, concerts, and other large gatherings
Liaise with law enforcement, emergency services, and event organizers
Coordinate and Lead Security Operations for VIP Guests that attend Padres Games and Special Events at Petco Park
Personnel Management
Recruit, train, and supervise security staff and contractors including Allied Enhanced Protection Explosive Detection Canines
Conduct performance reviews and ongoing professional development
Manage time off requests and payroll submissions including all meal breaks
Conduct and participate in ongoing professional development
Emergency Preparedness and Response
Work with the Director, Security & Transportation to implement emergency action plans for fire, medical, and active threat scenarios
Lead in the development of regular drills and post-incident evaluations
Access Control and Perimeter Security
Oversee badge systems, entry checkpoints, and credentialing procedures
Ensure physical barriers and alarm systems are functioning properly
Risk Assessment and Threat Analysis
Identify vulnerabilities and recommend mitigation strategies
Stay informed on emerging threats and adjust protocols accordingly
Technology Integration and Maintenance
Work with IT to ensure cybersecurity measures for security systems
Oversee the upkeep of cameras, alarms, and communication tools
Assist in Securing Baseball Operations Activities
Support security operations during San Diego Padres Spring Training at Peoria Sports Complex in Peoria, Arizona
Coordinate with visiting team Travel Security Professionals and local hotels to develop and implement security measures for visiting players, staff, and their families
Oversee the safe movement of visiting team families while at the ballpark, ensuring secure transitions and appropriate protective measures throughout their movements