Manager, B2B Client Services

Room & Board•Golden Valley, MN

2d•Hybrid

About The Position

Rooted in relationship building, people leadership, and strategic thinking, the Manager, B2B Client Services helps create an exceptional customer experience that supports long‑term financial health and increased market share. Discover a leadership career designed to be different at a 100% employee‑owned company. The Manager, B2B Client Services is part of a three-person Room & Board for Business leadership team and reports to the Director of Customer Experience. Rooted in people leadership, this position is intentionally designed to complement a strong operational partner. This role plays a critical part in growing and sustaining our business‑to‑business channel. This role takes shared ownership of the success of the business through the leadership, development, and engagement of Project Coordinators and Regional Business Development Managers across the country, while ensuring a seamless, service‑focused experience for our business customers. While business performance and outcomes are a shared responsibility, the Manager, B2B Client Services is part of a leadership team with a primary focus on leading people, supporting and enhancing team productivity, and driving results. This role builds a high-trust culture while creating the clarity, alignment, and motivation needed for the team to perform at their best. Operating within Room & Board’s unique, non‑commission‑based model, this leader finds meaningful ways to inspire performance beyond financial incentives—connecting daily work to purpose, growth, customer impact, and shared success. Working closely with the leadership team, finance, product, marketing, technology, and delivery teams, the Manager, B2B Client Services leads both local and remote teams across the omni‑channel experience. They are a clear and effective communicator who paints vision, sets direction, and helps team members understand not just what we do, but why it matters. With agility and strategic perspective, they guide teams through change as Room & Board for Business continues to grow and evolve—balancing stability with curiosity and adaptability. This role blends thoughtful people leadership, customer excellence, business acumen, and strategic partnership to support long‑term growth while fully embodying Room & Board’s Guiding Principles of respect, collaboration, and authenticity.

Requirements

Demonstrated alignment with Room & Board’s Leadership Principles and Attributes, including Leading by Example, Getting Work Done Through Others, and Inspiring Success.
3–5+ years of leadership experience in B2B, retail, or related management roles.
Genuine passion for leading, supporting, and developing others.
Strong ability to build trust, influence, and collaboration across teams.
Energized by creating exceptional customer experiences and driving business results.
High comfort and proficiency with technology, including Office 365; experience with JRNI, Floor Planner, CRM, and payroll systems preferred.
Exceptional communication skills, both verbal and written.
Ability to provide proof of identity and legal work authorization upon hire.

Nice To Haves

experience with JRNI, Floor Planner, CRM, and payroll systems

Responsibilities

Lead the growth and development of Project Coordinators and Regional Business Development Managers by connecting them with tools, resources, and learning opportunities.
Paint a clear vision and guide meaningful work that supports key business strategies, complex systems, and sales processes.
Communicate clear expectations while providing timely, specific feedback and recognizing contributions in meaningful ways.
Build strong, collaborative relationships across the organization to support shared priorities.
In partnership with the Director of Customer Experience, support hiring, onboarding, retention, and development of top talent in alignment with Room & Board’s culture.
Partner in building and maintaining a communication strategy that ensures effective information flow and creates space for feedback and dialogue.
Cultivate a culture of rich, personal connections where staff members are deeply engaged in meeting the needs of business customers.
Empower teams to take a solution‑minded approach, making decisions that balance customer needs with what is best for Room & Board.
Champion Room & Board’s brand and product strategies to deepen relationships with existing customers and attract new business.
Lead, inspire, and challenge teams to grow their impact on the business through aligned actions that drive sales.
Develop and execute, in partnership with the Director of Customer Experience, a strategic business plan that responds to market dynamics and achieves or exceeds sales and expense goals.
Be a visible, agile leader who supports day‑to‑day operations and helps teams navigate change.
Support the financial and operational health of the business while protecting company assets.
Foster an environment that is mindful of environmental impact and encourages sustainable, community‑minded practices.