Manager, AV Operations
About The Position
The Technology Division creates digital experiences for and delivers information technology services to the National Geographic Society. From our staff to our constituents, Technology provides the power to amplify National Geographic’s impact through value-based product delivery, transformational data services, and world-class support and infrastructure services. These services include employee training and technical support, audio/visual production, device management, enterprise architecture, network management, on-premise and cloud computing, information security, identity management, data management and integration, product management, user experience design, software development, systems engineering, and systems administration. Technology is comprised of five teams: Business Products, Constituent Products, Data Products, Infrastructure & Security, and Technology Support Services. This position is responsible for managing the technical delivery of audio and video services for internal conference rooms and meeting spaces utilized by staff within the National Geographic Society headquarters. This includes maintaining the audiovisual systems and operating audio and video services for internal staff and board meetings. This position will lead short term and long-term projects and take ownership of AV-related incident tickets and service requests and work with customers and colleagues for resolution/fulfillment. Additionally, the position may participate in on-call and other shift rotations during non-business hours to provide audiovisual support. Additional management responsibilities include oversight of maintenance contracts and vendor relationships, resource scheduling, asset management and change management for enterprise audiovisual technology environments including conference rooms and other staff workspaces. Additional hands-on work includes configuration of video conferencing technology, and lifecycle management of all technical systems contained within.
Requirements
- Bachelor’s degree in audiovisual technologies or related discipline, or equivalent experience.
- 5+ years hands-on experience supporting enterprise audiovisual technologies for conference rooms and meeting spaces.
- In-depth knowledge of audio/video and related computer technologies required for enterprise audiovisual technology environments.
- Experience in leading the technical execution of in-person and hybrid meetings with 50+ participants using Cisco, Google Meet, Zoom, or a similar platform
- Ability to function in a dynamic environment subject to changes in schedules and priorities.
- Ability to participate in multiple projects concurrently from inception to completion with limited management supervision, including providing consultation for complex audiovisual technical solutions
- Excellent oral and written communication skills.
- Ability to interact positively and productively with teams across organizational lines.
- Strong customer service, troubleshooting and problem solving a must.
Nice To Haves
- CTS, Avixa, or similar audiovisual certifications.
- ITIL certification(s) and/or experience with IT Service Management.
Responsibilities
- Maintains, supports, schedules, operates and manages audio-visual equipment systems within theaters, conference rooms, and phone rooms available for use by NGS staff.
- Provides audiovisual production support within these spaces as assigned as well as providing support for virtual meetings.
- Performs AV systems administration tasks.
- Leads short-term and long-term implementation and maintenance projects in collaboration with management, consultants, and service providers.
- Coordinates audiovisual system upgrades and life cycle management policies and procedures of assigned AV technology equipment.
- Manages vendor relationships including maintenance contracts.
- Facilitates asset management and change management for enterprise audiovisual technology environments including conference rooms, staff workspaces, and other meeting areas.
- Attends meetings, produces status reports, creates project plans, and leads assigned activities.
Benefits
- medical, dental, and vision insurance
- engaging and comprehensive wellness program
- 401(k) retirement savings plan with matching contributions after 6 months of employment
- flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year)
- 10 days of sick leave
- 12 paid holidays and a paid winter break between December 25 and 31
- paid parental leave
- adoption and surrogacy expense reimbursement
- fertility benefits
- learning and development opportunities
- Lifestyle Spending Account
- pet adoption assistance and insurance
- pre-tax transportation benefits with a generous employer subsidy
- employer-paid life insurance and disability benefit
- a variety of National Geographic discounts and perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
