AV Operations Specialist

May Mobility•Eden Prairie, MN

5d•Onsite

About The Position

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. Job Summary As an Autonomous Vehicle (AV) Operations Specialist you will work independently and alongside your teammates to ensure a safe and positive experience for our riders, Autonomous Vehicle Operators (AVOs), and customers by coordinating daily logistics as well as supporting our Autonomous Vehicles during operations. You will report directly to the Site Operations Manager and will be vital in ensuring May Mobility exceeds expectations for customer satisfaction.

Requirements

Strong technical aptitude and ability to learn new software and processes
Data collection and organization
Ability to communicate effectively
Ability to coach and lead by example
Strong written and verbal communication skills across multiple platforms; strict attention to detail in every situation
High comfort level with making judgment calls in ambiguous situations
Understanding of best practices when it comes to top-notch customer service
Ability to work effectively with team members at all levels of the organization
Proficiency with a laptop and Google suite applications (Gmail, sheets, docs, etc.)
Eager to take on a first-time people management role and grow as a confident, inspiring leader.
Experience taking leadership of processes and driving continuous improvement in a fast-adapting and customer-focused environment.
Previous experience working at a technology focused company
Experience working in Google Suite Application (Gmail, sheets, docs, etc.)
Valid U.S. Driver's License

Nice To Haves

Experience as a leader in a fast-adapting and customer-focused environment
Associates degree or higher in Business, Technical Operations, or related area
Prior experience in operations or logistics or Fleet Management

Responsibilities

Monitor and support autonomous vehicles in real time during operations
Ensure that operations during each shift follow rigorous safety guidelines
Follow daily protocols and track site performance metrics to systematically improve outcomes
Address technical problems and coordinate with engineering teams for timely resolutions
Train and help develop autonomous vehicle operators by conducting team huddles and coaching through video review or ride-alongs
Monitor health of vehicles at all times using company tools for observation
Log real time feedback regarding autonomy performance to be sent to engineers
Maintain accurate records of vehicle operations and performance
Investigate and complete accident reports, incident escalations, and customer complaints
Interact with the public as an ambassador for May Mobility’s technology
Test software changes with focus on safety and communicate clear feedback
May travel to other sites for coverage and support as needed
Other duties as assigned

Benefits

Comprehensive healthcare suite including medical, dental, vision, life, and disability plans.
Domestic partners who have been residing together at least one year are also eligible to participate.
Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
Rich retirement benefits, including an immediately vested employer safe harbor match.
Generous paid parental leave as well as a phased return to work.
Flexible vacation policy in addition to paid company holidays.
Total Wellness Program providing numerous resources for overall wellbeing

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