Manager - Automotive & Tire Center

Gills Point S Tire & Auto•Highlands Ranch, CO

3h•$67,500 - $80,000

About The Position

The Service Center Manager oversees daily service center operations and leads a team to deliver exceptional customer experiences, quality workmanship, and lasting community relationships. The role includes developing employees, supporting technicians, growing sales, maintaining operational excellence, and ensuring customers receive honest, professional service. Success requires balancing business acumen with strong leadership and a commitment to customer satisfaction.

Requirements

High school diploma or GED required.
Proven leadership experience in an automotive repair, tire, or retail service environment.
Strong automotive knowledge, including tires, preventative maintenance, and general repair services.
Demonstrated success leading teams, coaching employees, and developing talent.
Outstanding customer service, communication, and relationship-building skills.
Experience driving sales, improving customer retention, and achieving business goals.
Financial acumen, including budgeting, labor management, and KPI analysis.
Valid driver's license with an acceptable driving record.

Nice To Haves

Bachelor's degree in Business, Management, or a related field.
ASE certifications or other industry certifications.

Responsibilities

Create a customer-first culture and deliver an exceptional experience on every visit.
Build long-term customer relationships through trust, integrity, and honest communication.
Coach the team to identify customer needs and recommend valuable tires, maintenance, and repair services.
Resolve customer concerns quickly and professionally while protecting the business's reputation.
Participate in community outreach and relationship-building to grow local business and customer loyalty.
Recruit, hire, train, coach, and develop technicians and service professionals.
Foster a positive, collaborative work environment focused on accountability, respect, and continuous improvement.
Schedule staff to maximize productivity while maintaining excellent customer service.
Support technician development through ongoing coaching and training opportunities.
Oversee daily shop operations to ensure efficient workflow and quality workmanship.
Maintain appropriate inventory levels and manage vendor relationships.
Monitor repair quality and ensure work meets company and industry standards.
Promote a clean, organized, and safety-focused work environment.
Drive sales growth while maintaining exceptional customer satisfaction.
Monitor key performance indicators, labor efficiency, gross profit, and overall store profitability.
Manage budgets, expenses, billing, invoicing, and cash flow.
Develop strategies to increase customer retention and grow market share.