Manager Automation

HCA Healthcare • Nashville, TN

6d

About The Position

The HCA ITG Manager of Automation drives the execution and delivery of high-value enterprise automation solutions and oversees the evaluation, selection, implementation, and support of automation technology and platforms. The role may lead staff in defining solutions for enterprise automation opportunities, developing those solutions using appropriate technical frameworks, and providing ongoing lifecycle support. It may also involve implementing and maintaining enterprise automation platforms for the company’s development community.

The Manager develops and implements team plans that support the goals of assigned business lines, ITG, and HCA. The position works with ITG and corporate management and may meet with senior executives. It leads automation projects and technology adoption, establishes development and platform standards, and ensures that the function delivers services effectively, develops staff, manages stakeholder relationships, and allocates resources appropriately.

The role has responsibilities across automation development, platform and technology enablement, staff development and management, relationship management, and incident response. It includes after-hours on-call management support, including weekends and holidays as needed, and management-level support during critical service-impacting situations.

Requirements

• Bachelor’s degree required; equivalent combinations of education and experience may be considered.
• At least 7 years of relevant work experience required.
• At least 3 years of management experience required.
• Exceptional interpersonal skills to interface with all levels of the organization.
• Results-oriented approach focused on business outcomes from automation.
• Exceptional written and verbal communication skills and customer service skills in a collaborative, team-oriented environment.
• Strong analytical and problem-solving skills.
• Leadership skills in working with peers and associates; ability to direct and achieve multiple objectives simultaneously.
• Ability to manage vendor relationships and lead complex projects using project management tools.
• In-depth knowledge of healthcare or related-industry information systems and applicable assigned systems.
• Proven managerial and administrative skills; ability to make independent decisions and assess problem severity.
• Ability to navigate a highly matrixed organization, take appropriate risks, remove barriers, and enable teams to achieve objectives.
• Ability to earn the trust of sponsors and stakeholders, inspire teams, set direction, resolve conflict, communicate difficult messages, and execute amid ambiguity.
• Experience running and developing Agile teams; knowledge of architectural principles and ability to use technical metrics to inform business decisions.
• Experience partnering with and leading internal and external technology resources to solve complex business needs.
• Knowledge of industry technology language-development trends.

Nice To Haves

• Master’s degree.
• At least 1 year of healthcare experience.
• At least 5 years of information technology experience.
• At least 1 year of process improvement experience.
• Six-Sigma Green Belt certification.
• Demonstrated experience with process improvement or re-engineering.
• Experience with managed-services and staff-augmentation resource models.
• Knowledge of microservices architecture and distributed systems.

Responsibilities

• Drive execution of automation projects and technology across business unit engagements, and promote adoption of the company’s automation strategy and simplification processes.
• Develop, manage, and deploy automation development across business lines; ensure secure and maintainable application design, software release management, and timely, high-quality delivery.
• Establish mechanisms to monitor and report software development progress; maintain internal and external IT support systems and a continuous improvement plan for automation development.
• Promote consistent development standards, provide enterprise consultation on automation best practices, prepare technical specifications, and engage business functions in process improvement and re-engineering.
• Develop and execute training and certification programs for automation technologies and platforms; maintain platform standards and serve as the primary contact for automation platforms.
• Set platform and technology strategies aligned with business strategy; review architectural compliance and technology trends, deploy new technologies, and support the enterprise development community.
• Maintain operational targets, service-level agreements, schedules, quality, and cost requirements; manage department spending, including labor, contracts, vendors, and software.
• Conduct interviews and participate in hiring; manage performance reviews, career development, coaching, mentoring, training assessments, and team staffing goals.
• Plan, recruit, and allocate resources to automation projects and departmental efforts; identify staff-development needs and ensure training and resources are available.
• Develop or optimize processes and procedures and align tactical and strategic work with business expectations and department guidelines.
• Build relationships with business lines, ITG teams and leaders, vendors, professional organizations, consultants, and staff; encourage information sharing, cross-training, and team-based process improvement.
• Use relationships and data analytics to provide stakeholders visibility into program health, customer challenges, and escalations; foster a community of practice and coordinate with Lean Six-Sigma and Process Innovation teams.
• Provide after-hours management on-call support, including weekends and holidays as needed; provide management-level support for critical service impacts and oversee complex or escalated issues.
• Participate in major events and multi-division problem efforts, and oversee communications with customers and stakeholders.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager