Manager Automation

HCA Healthcare • Nashville, TN

3d

About The Position

The HCA Healthcare ITG Manager of Automation leads the execution and delivery of enterprise automation solutions and oversees the evaluation, selection, implementation, and support of automation technologies and platforms. The role guides teams in defining and developing solutions for enterprise automation opportunities, supporting those solutions throughout their lifecycle, and maintaining platforms for the broader enterprise development community.

The manager coordinates how their teams support the goals of assigned business lines, ITG, and HCA Healthcare. They work with ITG and corporate management and may engage with senior executives. The position drives automation strategy adoption, establishes development and platform standards, ensures effective delivery and support, develops staff capabilities, manages resources and budgets, and builds relationships with stakeholders and technology partners. It also provides management-level incident support, including after-hours on-call coverage as needed.

Requirements

• Bachelor’s degree required; an equivalent combination of education and/or experience may be considered.
• At least 7 years of relevant work experience required.
• At least 3 years of management experience required.
• Exceptional interpersonal skills for interfacing with all levels of the organization.
• Results-oriented approach focused on business outcomes from automation.
• Exceptional written and verbal communication skills and customer service skills in a collaborative, team-oriented environment.
• Strong analytical and problem-solving abilities.
• Leadership skills in working with peers and associates; ability to direct and achieve multiple objectives simultaneously.
• Ability to manage vendor relationships and complex projects, use project management tools, and provide project management leadership.
• In-depth knowledge of healthcare information systems or those of a related industry, and of applicable assigned systems.
• Proven managerial and administrative skills; ability to make independent decisions and judge problem severity when determining whether to obtain services.
• Ability to navigate a highly matrixed organization, take appropriate risks, remove barriers, and enable teams to meet objectives.
• Ability to earn the trust of sponsors and stakeholders, lead and inspire teams, set direction, resolve conflict, deliver difficult messages, and execute amid ambiguity and limited information.
• Experience running and developing Agile teams.
• Knowledge of architectural principles and ability to use technical metrics to inform business decisions.
• Knowledge of industry technology and language-development trends.
• Preferred experience in healthcare, information technology, and process improvement as specified in the experience section.
• Demonstrated process improvement or re-engineering experience preferred.
• Experience partnering with and leading internal and external technology resources to solve complex business needs.
• Travel may be required occasionally, but not regularly.

Nice To Haves

• At least 1 year of healthcare experience.
• At least 5 years of information technology experience.
• At least 1 year of process improvement experience.
• Six-Sigma Green Belt certification.
• Demonstrated process improvement or re-engineering experience.
• Experience with managed services and staff augmentation resource models.
• Knowledge of microservices architecture and distributed systems.

Responsibilities

• Drive strategic development, management, and deployment of automation development across business lines.
• Drive automation project execution and technology adoption, including the company automation strategy and simplification processes.
• Ensure application designs manage and maintain data security and integrity, and ensure use of software release management.
• Deliver software, infrastructure, and architecture that meet automation stakeholders’ needs; monitor development activities and ensure timely, high-quality project delivery.
• Develop and maintain internal and external IT support systems and continuous improvement plans for automation development.
• Establish consistent development standards and approaches, provide enterprise consultation on automation best practices, and prepare technical or complex specifications.
• Engage ITG and corporate business functions in process improvement, re-engineering, technology evaluation, consultation, and investment decisions.
• Develop and execute training and certification programs for automation technologies and platforms; maintain and monitor platform-use standards.
• Serve as the primary point of contact for automation technology and platforms; maintain operational targets, service-level agreements, schedules, quality, and cost requirements.
• Review technology trends, deploy and promote new automation technologies, and support the enterprise development community through engagement, development support, and platform availability.
• Ensure enterprise and architectural standards and processes are followed, and make platform and technology decisions aligned with business strategy.
• Manage departmental costs and expenditures, including labor, contracts, vendors, and software.
• Interview and participate in hiring; conduct performance reviews, career development, coaching, and mentoring; and establish team staffing goals and criteria.
• Assess training and staff-development needs, arrange training and resources, and participate in competency development, resource planning, recruiting, and allocation.
• Optimize processes and procedures and align tactical and strategic work with business expectations and departmental guidelines.
• Build relationships with business lines, ITG teams and leaders, vendors, professional organizations, consultants, and staff.
• Foster information sharing, team-based resolution, cross-training, process improvement, and servant leadership; provide stakeholders visibility into program health and escalated issues.
• Support a community of practice for automation stakeholders and maintain relationships with the Lean Six-Sigma community and Process Innovation team.
• Provide after-hours management on-call support, including weekends and holidays as needed, and management-level support for critical service impacts.
• Provide oversight and technical expertise for complex or escalated issues; participate in major events and multi-division problem efforts; oversee customer and stakeholder communications.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine plans.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager