Manager, Assurance Professional Practice Group Operations

Aprio • New York, NY

22h

About The Position

Aprio is seeking an Operations Manager to lead governance, administration, and continuous improvement of operational processes and systems across multiple business units within the Professional Practice Group. The role stewards platforms supporting intake, conflicts, client relationship management, risk, ethics, and vendor management, while driving cross-functional initiatives to strengthen execution, control, and scalability across the firm.

The manager develops and enforces operational policies, manages legal and licensing workflows, and advises executive leadership on operational priorities and emerging risks. This position offers the opportunity to shape firm-wide processes and governance, lead initiatives from scoping through post-implementation review, and build expertise across enterprise systems. Aprio offers flexible working arrangements, including remote and hybrid options.

Requirements

• Bachelor’s degree required.
• Five or more years of progressively responsible operations experience, including ownership of cross-functional processes, systems, or programs.
• Experience leading operational projects and partnering with stakeholders across multiple business units.
• Experience administering business applications and managing workflow, governance, compliance, legal, licensing, risk, or vendor-management processes.
• Demonstrated ability to develop policies, define controls, document processes, analyze operational information, and communicate recommendations to senior and executive stakeholders.

Nice To Haves

• MBA or relevant professional certification.
• Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI-ACP), Lean Six Sigma Green Belt, Certified ScrumMaster (CSM), or Prosci/ACMP change management certification.

Responsibilities

• Oversee daily operations, governance, and continuous improvement of assigned operational processes and software platforms across business units.
• Establish process standards, ownership, controls, documentation, and service expectations for operational workflows.
• Lead cross-functional operational projects from scoping and planning through implementation, adoption, and post-implementation review.
• Manage legal, licensing, and related compliance workflows to support timely, accurate, and documented completion of requirements.
• Administer assigned software platforms, including business requirements, configuration coordination, testing, issue resolution, access governance, and enhancement prioritization.
• Draft, maintain, communicate, and enforce policies, procedures, and operating standards within the role’s area of responsibility.
• Monitor operational, compliance, vendor, and reputational risks; recommend controls and coordinate corrective actions with stakeholders.
• Partner with business unit leaders and subject matter experts to align processes, resolve cross-functional issues, and support consistent execution.
• Develop metrics and reporting to evaluate process performance, control effectiveness, service quality, and improvement opportunities.
• Present operational priorities, risks, decisions, recommendations, and progress updates to executive leadership.
• Maintain audit-ready process and system documentation and support internal reviews, external requests, and remediation activities.
• Provide process guidance, training, knowledge sharing, and mentorship to junior staff and stakeholders.

Benefits

• Medical, dental, and vision insurance starting on the first day of employment.
• Flexible Spending Account and Dependent Care Account.
• 401(k) with profit sharing.
• Nine or more holidays and discretionary time off structure.
• Parental leave for primary and secondary caregivers.
• Tuition Assistance Program and CPA support program with cash incentive upon completion.
• Discretionary incentive compensation based on firm, group, and individual performance.
• Incentive compensation related to origination of new client sales.
• Wellness program.
• Flexible working environment, including remote and hybrid options.
• Competitive compensation and industry-leading benefits.
• Professional growth opportunities and continuous learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager