Manager Assistant (Chief of Staff) - DMAT

American Express•New York, NY

4d•$89,250 - $150,250

About The Position

American Express is seeking a strategic operator to serve as Chief of Staff / Manager Assistant to the Vice President of Digital Acquisition & Marketing Technology (DMAT). The role goes beyond traditional executive support, acting as a trusted advisor, strategic thought partner, and operational leader who helps maximize organizational effectiveness across a large technology organization within U.S. Consumer Services and Membership Digital Experiences Technology (USCDT). The position helps shape the Executive Office by identifying opportunities, simplifying complex work, connecting initiatives across organizations, and keeping the Vice President focused on high-value priorities. It requires strategic thinking, business acumen, executive communication skills, organizational awareness, and intellectual curiosity. The candidate should be comfortable with ambiguity and with topics spanning technology strategy, organizational planning, executive communications, AI transformation, and business operations. The role leads Executive Office operating rhythms and governance, develops executive communications, coordinates cross-functional initiatives, and improves organizational effectiveness. It also uses dashboards, reporting, AI, and automation to support decision-making and improve workflows. The successful candidate will build a deep understanding of DMAT and its connection to enterprise priorities, strengthen relationships across leadership teams and partners, and enable the Vice President to focus more on strategic leadership and long-term priorities. Employment eligibility to work in the U.S. is required. American Express will not pursue visa sponsorship for this position.

Requirements

Exceptional strategic thinking and ability to connect initiatives to broader organizational objectives.
Strong business acumen and ability to quickly understand Product, Marketing, Engineering, AI, and Technology domains.
Outstanding executive communication skills, including writing, presentation development, and executive storytelling.
Ability to synthesize large amounts of information into concise recommendations for senior leadership.
Exceptional project and program management skills in dynamic environments.
Strong organizational awareness and ability to influence without direct authority.
Excellent judgment, discretion, professionalism, and executive presence.
Ability to balance competing priorities while maintaining attention to detail.
Ability to work independently with minimal direction.
Experience operating successfully in ambiguous, rapidly changing environments.
Ability to build trusted relationships across organizations and leadership levels.
Passion for continuous improvement and designing scalable operating models.
Strong analytical skills and ability to leverage data for executive decision-making.
Employment eligibility to work in the U.S.; visa sponsorship is not available.

Nice To Haves

Experience using AI-enabled productivity tools to improve executive workflows and organizational effectiveness.
Experience supporting senior technology, product, or marketing executives.
Experience in Technology, Product Management, Digital Marketing, AI, Data, Strategy, or Consulting organizations.
Experience preparing executive-level communications and presentations.
Experience leading cross-functional strategic initiatives.
Experience designing organizational operating models or governance processes.
Familiarity with AI-enabled productivity tools and modern digital collaboration platforms.

Responsibilities

Design, implement, and continuously improve Executive Office operating rhythms and governance processes.
Lead planning cadences for leadership meetings, strategic reviews, Town Halls, and executive communications.
Establish repeatable operating models that improve organizational effectiveness and reduce reactive work.
Drive accountability by clarifying ownership and timelines and ensuring follow-through on strategic initiatives.
Draft executive communications, presentations, speaking materials, leadership updates, and strategic messaging.
Translate complex technical and business topics into executive-ready communications for diverse audiences.
Ensure consistent messaging across leadership teams and enterprise partners.
Support preparation for executive meetings with internal and external stakeholders.
Build trusted relationships across Product, Engineering, Marketing, Finance, HR, Legal, Procurement, and Enterprise Technology organizations.
Influence without direct authority by aligning leaders around shared priorities and organizational goals.
Coordinate cross-functional initiatives requiring executive visibility or sponsorship.
Connect organizations to improve collaboration and remove execution barriers.
Identify opportunities to simplify processes, improve operational efficiency, and enhance executive productivity.
Capture institutional knowledge and develop repeatable playbooks that improve organizational continuity.
Build dashboards, reporting mechanisms, and executive insights to support decision-making.
Leverage AI and automation to improve Executive Office workflows, communications, documentation, and knowledge management.
Build an understanding of DMAT and how it supports broader enterprise priorities.
Improve Executive Office planning and processes, increase executive capacity, and enable the Vice President to focus on strategic leadership and long-term priorities.