Manager - Asset Servicing (GWO)

Scotiabank•Toronto, ON

3d•Onsite

About The Position

We are seeking a high-performing Manager, Asset Servicing (Income & Entitlements) to lead a team responsible for the accurate and timely processing of dividends, coupons, claims, and other income and entitlement events across global markets. This role sits at the center of post-trade operations, partnering closely with Front Office, Technology, and global business partners to deliver exceptional client service, strong risk controls, and operational excellence. You will lead a team supporting multiple asset classes and regions while driving operational improvements and process efficiencies across the Income & Entitlements function.

Requirements

Post-secondary education in Finance, Business, Economics, Accounting, or a related discipline.
Prior experience in Asset Servicing, Capital Markets Operations, Securities Operations, or a related financial services environment.
Strong knowledge of income processing, including dividends, coupons, claims, and entitlement events across global markets.
Experience managing income and entitlement processing for equities, fixed income, and stock borrow/loan activity.
Strong understanding of market claims, fail trades, and entitlement compensation processes.
Proven experience leading operational projects, process improvement initiatives, and change implementations within a capital markets environment.
Advanced Excel skills and experience using SQL, VBA, Access, or similar data analysis and reporting tools.
Experience working with operational risk, controls, regulatory requirements, and audit processes within a financial institution.

Responsibilities

Lead a team responsible for the accurate and timely processing of dividends, coupons, claims, and other income and entitlement events across global markets.
Ensure a high level of client service by maintaining strong processing accuracy, meeting service level commitments, and responding promptly to internal and external inquiries.
Act as a subject matter expert on income and entitlement events, providing guidance and consultation to business partners and stakeholders.
Partner closely with Front, Middle, and Back Office teams to resolve issues, improve communication, and enhance operational effectiveness.
Lead, coach, and develop a high-performing team in a fast-paced, deadline-driven environment.
Drive continuous improvement initiatives by identifying opportunities to enhance processes, reduce risk, and improve operational efficiency.
Lead projects and change initiatives, including business requirements gathering, solution design, testing, implementation, and stakeholder management.
Ensure effective risk management and adherence to operational, regulatory, AML/ATF, and conduct risk requirements.
Foster a culture of accountability, collaboration, inclusion, and continuous learning.