Senior Manager - Sustainment & Control (GWO)

Scotiabank•Toronto, ON

2d•Onsite

About The Position

As Senior Manager, Sustainment, Controls & Data Operations, you will lead the governance, controls, reporting, and data management functions supporting Corporate Lending Services (CLS). The team supports corporate banking clients across Canada, the U.S., the U.K., and Latin America, servicing syndicated, bilateral, and participation loan facilities. Reporting to the Director, you will be responsible for strengthening operational controls, enhancing data quality, overseeing reporting and analytics, supporting audit and regulatory activities, and driving process improvement initiatives across the CLS operating model.

Requirements

University degree in Finance, Business, Economics, or a related discipline
Experience in corporate banking, loan operations, commercial lending operations, or capital markets operations
Strong understanding of operational controls, governance frameworks, audit management, and risk management principles
Experience developing and managing KPI, KRI, and operational reporting programs
Experience leading process improvement, operational excellence, or transformation initiatives
Strong analytical skills with experience interpreting operational and performance data
Experience with reconciliation processes, exception management, and operational controls
Advanced Microsoft Excel and reporting tool proficiency
Strong stakeholder management, communication, and leadership skills
Proven ability to lead teams and influence outcomes across multiple business functions

Nice To Haves

Familiarity with LoanIQ or similar commercial lending platforms is considered an asset

Responsibilities

Lead the design, implementation, and ongoing enhancement of the CLS control framework
Develop and maintain Standard Operating Procedures (SOPs), controls documentation, and training programs
Coordinate internal and external audit requests, regulatory reporting activities, management control reporting, and governance reviews
Monitor operational risks, control effectiveness, and remediation activities
Ensure adherence to regulatory requirements, internal policies, and operational risk standards
Lead the development and management of Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), productivity metrics, and operational reporting
Deliver meaningful business insights and analytics to support decision-making, resource planning, risk management, and operational performance
Enhance reporting capabilities through automation, standardization, and improved data governance practices
Provide management reporting and trend analysis to senior stakeholders
Lead LoanIQ data governance and data quality initiatives using established Data Stewardship frameworks
Develop controls and processes that improve data integrity, ownership, consistency, and operational efficiency
Partner with Operations and Technology teams to identify opportunities for automation and process optimization
Support initiatives aimed at reducing manual processes and strengthening operational resiliency
Oversee coordination of non-production activities, including cash reconciliation exceptions, audit activities, regulatory requests, and operational reviews
Partner with BAU teams to ensure operational exceptions are identified, tracked, and resolved appropriately
Drive continuous improvement initiatives focused on efficiency, scalability, controls, and client service
Support strategic initiatives and transformation programs impacting Corporate Lending Services
Lead and develop a team responsible for sustainment, controls, reporting, and data management activities
Foster a culture of accountability, collaboration, continuous improvement, and operational excellence
Support employee development through coaching, succession planning, and ongoing capability building