Manager, Analytics Consulting

TELUS Digital • Boston, MA

20h • Hybrid

About The Position

TELUS Digital, a global digital product consultancy and the digital division of TELUS, has acquired WillowTree, creating a firm with expanded service offerings. They specialize in designing and delivering transformative customer experiences through technology and agile thinking. With a global team, they offer expertise in areas such as Digital Product Consulting, Data & AI, Strategy Consulting, and Cloud Engineering. They enable seamless digital experiences backed by the secure infrastructure of their parent company.

Requirements

• 8+ years of professional experience developing and executing analytics strategy and implementation within a digital agency or consulting environment
• 3 -5+ years of experience managing team members, with a genuine passion and skill for developing talent and empowering teams to do their best work
• Experience working in a breadth of analytics tools and platforms (e.g., Adobe Analytics, Amplitude, Mixpanel, and Google Analytics), and can guide organizations in selecting the ideal tools for their needs
• Effectively communicate and present complex data in meaningful and actionable ways to clients and multidisciplinary product teams (e.g. engineers and designers) to guide product-decisions
• Strong business sensibilities and can effectively identify and translate high-level business objectives to reportable metrics
• Experience creating analytics tracking specifications for web and/or mobile products that are being used in production
• Demonstrated experience working with senior-level clients or stakeholders
• Ability to work collaboratively with teammates with various levels of experience and diverse areas of expertise
• Experience collaborating with cross-functional teams with a strong preference for candidates who have partnered closely with digital marketers

Responsibilities

• Lead, delegate, and provide oversight for a cross-functional team of product analytics practitioners
• Provide mentorship and management to 2-5 analytics architects (including conducting weekly 1:1s, providing coaching, writing performance reviews)
• Report to the Director of Analytics, advising on staffing decisions, team development, and project scoping
• Provide meaningful team leadership and strategic project guidance across 1-2 client projects
• Audit, select, and recommend the best analytics tool stack to suit client needs (e.g., Adobe Analytics, Google Analytics, Mixpanel, Amplitude, Segment, mParticle)
• Partner with clients to set measurement and business goals and resolve issues to ensure the users' best interests
• Develop and lead workshops with clients to understand their business goals and translate them into trackable outcomes within products
• Use storytelling to present complex data in ways that are meaningful and actionable for our clients and teams
• Build trust and credibility with clients through empathy and open communication
• Collaborate with other analytics leaders to influence TELUS Digital's service offering, analytics practices and process, and deliverables
• Advocate for analytics best practices with our clients and across our company
• Provide internal and external thought leadership that promotes the analytics practice
• Stay current on industry trends and the changing trajectory of the practice (e.g., tooling innovation, ethical and regulatory developments)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed