Manager Ambulatory Operations

Cooper University Hospital•Haddon Township, NJ

23h•Onsite

About The Position

Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergency issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances. Supports the strategic direction of Ambulatory Operations as well as the Institute’s growth playbook by operationalizing new programs and growth initiatives. Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence. Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve organizational goals. Provides strong, effective, goal-oriented leadership to direct and indirect reports Supports, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control. Supports, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations. Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust thoughout their areas of responsibility. Hardwires and validates leadership tools such as leader rounding on patients, employees, and providers. Practices reward and recognition of key behaviors. Creates quarterly goal action plans focused on meeting annual role-specific and organizationally driven goals. Performs data reporting and analysis to drive decision-making within span of control geared towards meeting organizational goals. Participates in professional development activities and maintain professional affiliations. Performs all related duties and/or special projects as assigned/required.

Requirements

Minimum 3 years experience in a healthcare leadership, manager level or above
Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making
Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics
Knowledge and ability to utilize electronic health record in order to monitor key practice statistics, patient access metrics and clinic operations
Excellent organizational, written and verbal communication skills
Comfort in communication with all levels of personnel
Demonstrated excellence in customer service, patient experience and operational improvement within the ambulatory setting
Strong knowledge of principles and practices of business/medical administration, management and relationship management
Working knowledge of regulatory requirements in an ambulatory setting in the realm of HIPAA, scheduling and billing

Nice To Haves

A combination of education, experience and background may also be considered

Responsibilities

Management of clinical and business operations of assigned sites
Delivery of quality clinical services
Improving patient experience
Materials management
Software implementations
Regulatory compliance
Equipment maintenance
Environment of care
Facility management
Availability after hours for emergency issues
Support the strategic direction of Ambulatory Operations
Operationalize new programs and growth initiatives
Partner with physicians, clinical personnel and administrative leadership
Provide strong, effective, goal-oriented leadership to direct and indirect reports
Support, cascade and meet goals, objectives, policies, procedures and systems
Support, coordinate, and maintain standardized work procedures and policies
Coach, develop, educate, mentor, and hold accountable direct reports
Foster an environment of trust
Hardwire and validate leadership tools such as leader rounding on patients, employees, and providers
Practice reward and recognition of key behaviors
Create quarterly goal action plans
Perform data reporting and analysis
Participate in professional development activities
Maintain professional affiliations
Perform all related duties and/or special projects as assigned/required