Ambulatory Services Manager

Tenet Healthcare • Detroit, MI

1d • Onsite

About The Position

Are you a results-driven leader ready to make a meaningful impact to patients, caregivers, and your community? At Children’s Hospital of Michigan, we’re seeking an innovative and experienced healthcare leader to drive excellence and inspire our team towards exceptional patient outcomes and operational success.
Under limited direction and with/through subordinate personnel, assumes management responsibility for a designated group of clinics/clinical services. Responsible for, plans, implements and evaluates processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated clinics/clinical services and in collaboration with senior leadership and subordinate staff.
Ensures that all regulatory requirements and standards are communicated, implemented and monitored as required by regulation or law. Collaborates with other members of the healthcare team to plan, implement and evaluate activities related to department/service, hospital, and DMC objectives. Provides support to clinical and business operations, identifies the need for policy development and/or revision and defines policy in collaboration with higher-level management input and department/service goals and objectives. Oversees the development and/or revision of department/service procedures/protocols, and secure approvals, as necessary.
Collaborates with other managers/directors of ambulatory services to achieve consistencies within ambulatory clinical operations. Creates a culture of service and continuous improvement. Develops, monitors, and revises processes. Creates a culture of shared decision-making. Provides input into the development and/or revision of organizational design and/or monitors the quality and quantity of overall workflow. Initiates or recommends personnel actions such as hires, fires and disciplines for all area(s) assigned.
Completes performance appraisals. Develops and assesses performance of daily, monthly and/or yearly goals and measures for assigned area(s). As requested, assists in developing and monitoring budget for designated area(s).
Monitors activities for and ensures compliance with laws, government regulations, Joint Commission requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers.

Requirements

• Bachelor’s degree in Health Care Administration, Business Administration, clinical healthcare field or equivalent degree, or the equivalent education and/or experience required.
• Three years of supervisory experience in a medical practice or similar ambulatory setting, including budget analysis experience.
• RN license in the State of Michigan and bachelor’s degree - required in Health Care Administration, Business Administration, clinical healthcare field, if role includes coverage of Cardiology and/or CV Surgery with Academic Medicine (Residents/Fellows).
• Analytical ability to make recommendations concerning the development of departmental policies, goals, budgets and staffing needs, to create solutions to difficult administrative, technical or human situations, to anticipate and resolve a broad range of issues and concerns on multiple, sometimes unrelated, topics, to determine the need for process development and refinement, to independently evaluate situations and outline ramifications of multiple solutions or options, to recommend goals for a function/area and understand when intervention in current work processes must occur to ensure successful delivery of service.
• Communication and interpersonal skills for contacts with internal and external customers/stakeholders to obtain and interpret a variety of information based on knowledge of departmental practices, DMC policies and programs and specific technical and regulatory knowledge. Discretion must be exercised in deciding what and how to communicate; conflict resolution skills must be exercised where policy issues are concerned both within the functional area and interdepartmentally. Diplomacy, tack and listening skills are required. Ability to read, interpret and write technical materials.
• Project management skills including the ability to define program, project, or process objectives, identify stakeholders and their interests, plan steps, coordinate and allocate human, technological and fiscal resources to accomplish goals and objectives in a resourceful yet timely manner.
• Leadership skills including demonstrated willingness to pursue leadership roles with increasing levels of accountability comfort with decision-making responsibilities, coaching, teaching and counseling skills, and the ability to inspire and build confidence in others and to forge alliances and garner support.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Plans, implements and evaluates processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated clinics/clinical services.
• Ensures that all regulatory requirements and standards are communicated, implemented and monitored.
• Collaborates with other members of the healthcare team to plan, implement and evaluate activities related to department/service, hospital, and DMC objectives.
• Provides support to clinical and business operations, identifies the need for policy development and/or revision and defines policy in collaboration with higher-level management input and department/service goals and objectives.
• Oversees the development and/or revision of department/service procedures/protocols, and secure approvals, as necessary.
• Collaborates with other managers/directors of ambulatory services to achieve consistencies within ambulatory clinical operations.
• Creates a culture of service and continuous improvement.
• Develops, monitors, and revises processes.
• Creates a culture of shared decision-making.
• Provides input into the development and/or revision of organizational design and/or monitors the quality and quantity of overall workflow.
• Initiates or recommends personnel actions such as hires, fires and disciplines for all area(s) assigned.
• Completes performance appraisals.
• Develops and assesses performance of daily, monthly and/or yearly goals and measures for assigned area(s).
• Assists in developing and monitoring budget for designated area(s).
• Monitors activities for and ensures compliance with laws, government regulations, Joint Commission requirements and DMC policies.
• Implements external and internal audit recommendations.
• Ensures hospital departments achieve objectives for diversity of their suppliers.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager