Mgr, Ambulatory Care Systems- 40hr

Connecticut Children's•Hartford, CT

7d•$49 - $73

About The Position

The Manager, Ambulatory Care Systems is accountable for planning, designing, developing, implementing, training, maintaining, and evaluating ambulatory care information systems. The role provides direction and management for ambulatory care information system functions throughout the organization, using knowledge of clinical practice and workflow to identify suitable computer applications and ensure systems align with professional standards of clinical practice. The manager works with clinical governance structures to support changing requirements for acute care information systems and reports to the Director of Clinical Application Services. This position provides leadership to staff and ambulatory care departments, works collaboratively with medical and clinical leadership to introduce technology and programs that support evidence-based clinical processes, and manages resources for electronic medical record and supporting-system deployment. The manager represents clinical information systems in leadership forums, develops policies and procedures, supervises staff supporting ambulatory care information systems, and participates in committees focused on quality, cost efficiency, and improved clinical processes and workflow. Connecticut Children’s describes itself as a pediatric health system dedicated to children, with care in more than 30 specialties across Connecticut and two other states. It highlights its research, education and training, community partnerships, and commitment to diversity, equity, and inclusion.

Requirements

Bachelor’s degree in Information Management, Business Management, or a healthcare-related field; equivalent demonstrated work experience may be considered in lieu of formal education.
Five to eight years of experience in information management and/or clinical management, including at least three years in a leadership role or senior systems support role.
For Epic applications teams, at least one relevant Epic certification is required, as outlined in the Epic certification policy.
Demonstrated staff management experience and interpersonal skills necessary for effective communication with all levels of clients.
Knowledge of web-based technologies, processes, and analytics.
Knowledge of software quality assurance and testing concepts, techniques, industry best practices, tools, and standards.
Ability to employ software quality assurance and testing concepts, techniques, industry best practices, tools, and standards.

Nice To Haves

Additional Epic certifications, such as Chronicles or SQL, may be required to support higher-complexity projects or issues.
For non-Epic applications, a relevant certification is desired if available.

Responsibilities

Lead staff and ambulatory care departments in identifying, planning, designing, developing, implementing, training, maintaining, and evaluating efficient and effective ambulatory care information systems.
Collaborate with medical staff and clinical leadership to guide the introduction of technology, software, and programs supporting evidence-based clinical processes and best-practice standards.
Assess processes and facilitate process redesign, refining systems and tools to support safe and efficient patient care.
Promote technologies that support clinical decision-making and facilitate data entry and retrieval for quality improvement, patient safety, and patient flow.
Manage resources to accomplish organizational goals for deployment of the electronic medical record and supporting systems.
Represent clinical information systems in clinical leadership meetings and provide input for tactical and strategic systems planning.
Develop, implement, and administer policies and procedures pertaining to the build and use of ambulatory care systems.
Manage human resources by providing, assessing, and teaching appropriate staff and promoting communication and feedback.
Participate on or chair committees that evaluate, design, and implement activities and processes supporting cost-efficient quality patient care and improved clinical processes and workflow.
Supervise all staff supporting ambulatory care information systems.