Manager Airport Duty

JetBlue Airways Corporation•Washington, DC

3d•$83,000 - $125,000•Onsite

About The Position

The Manager Airports Duty is responsible for all facets of day-to-day operational tasks. The Manager also ensures quality, efficiency, and consistency in the execution and implementation of operational policies and standards. The Manager is responsible for operational targets and goals and serves as the primary point of contact for ground operations, ticket counter, and/or gate and oversees the supervisors and crewmembers in these areas.

Requirements

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Five (5) years of leadership, management, or aviation experience
Three (3) years of prior Part 121 airline experience
Able to travel and/or work flexible hours/shifts, including holidays and weekends
Must be able to read, write, and speak English
Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
Proficient knowledge in Microsoft services and company required software and applications
Strong verbal and written communication skills
Strong Customer Service skills
Ability to work independently with a sense of urgency and attention to detail
Available for occasional overnight travel (10%)
Depending on location, may need to acquire and maintain a United States Customs Clearance
Must possess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship
For internal candidates, good standing in attendance, performance and safety

Nice To Haves

Two (2) years of prior operational experience

Responsibilities

Ensure that quality of customer service is in-line with the high expectations customers have for JetBlue
Manage the daily operations of a shift, including payroll issues, safety, staffing and scheduling
Manage the operational performance by overseeing the daily flight operation to meet or exceed the established performance goals
Monitor Transportation Security Administration (TSA) inline screening of baggage and ensures timely processing of baggage
Resolve crewmember and customer issues
Participate in ad hoc committees; respond to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or the crewmembers
Manages all business partner relationships and monitors performance and compliance
Is accountable to senior management for ensuring the safety and security of ground handling operations
Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards
Takes a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
Other duties as assigned