Manager, Air Export, Pharma

DSV•Itasca, IL

19h•Onsite

About The Position

DSV, founded in 1976, is the world's 3rd largest supplier of global solutions within transport and logistics, operating in over 80 countries. They add value to customers' entire supply chain by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods. The Manager, Air Export, Pharma oversees all aspects of the export process for air cargo, ensuring efficient and timely delivery while maintaining compliance with regulations. This role requires strong leadership, communication, and problem-solving skills and a deep understanding of airfreight logistics and industry standards.

Requirements

Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment.
Excellent leadership and communication skills to manage and motivate a team.
In-depth knowledge of logistics, supply chain management, and air freight principles.
Fluency in English.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Experience with logistics and air cargo management systems.

Nice To Haves

Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
5 years of experience in freight forwarding, logistics, or a related field.
Prior experience in air exports and supervisory roles.
Familiarity with air freight regulations, customs requirements, and export controls.
Knowledge of shipping routes and schedules.

Responsibilities

Oversee the air export process, including the preparation of shipping documents, customs clearance, and bookings with air carriers.
Coordinate with freight forwarders, airlines, customs brokers, and other service providers to ensure efficient cargo delivery.
Manage relationships with customers, vendors, and third-party service providers to deliver exceptional service and ensure satisfaction.
Address and resolve customer inquiries and concerns promptly.
Ensure compliance with all relevant regulations, including customs and trade laws.
Stay informed about changes in airfreight regulations and export controls.
Develop and implement policies and procedures to improve efficiency and service quality.
Identify and execute process improvements to reduce costs and enhance customer satisfaction.
Monitor and report on key performance indicators, such as cargo delivery times, costs, and quality.
Analyze performance data to identify trends and areas for improvement.
Supervise a team of air export coordinators and support staff.