Manager, AI User Enablement

CVS Health•Los Angeles, CA

2d•$66,330 - $145,860•null

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. As a Manager of AI User Enablement, you will be the field-facing lead for how the Pharmacy Services Finance organization learns to work with AI. As part of Finance Intelligence within PS Finance Technology Enablement, this role will allow you to work shoulder to shoulder with finance professionals across various verticals – teaching, coaching, and curating the training and communications that turn AI curiosity into confident, everyday practice. PS Finance colleagues are already using AI tools; what varies is how well, how consistently, and how safely. This role closes that gap – not by building AI solutions, and not by writing policy, but by building literacy, curating learning materials, and developing momentum that lets colleagues solve the problems in front of them, both with the tools they already have and with the constant supply of new product entries. This role is designed for a natural teacher and communicator who is energized by being in the field. The right candidate is a current or emerging expert in hands-on AI use within business settings, and is motivated by the chance to shape a brand-new enablement program at a moment when the mandate is both clear and urgent.

Requirements

5 + years of relevant work experience.
Expert communication and facilitation skills, with experience coordinating live workshops or working sessions for professional audiences, including senior stakeholders.
3 + years of experience designing and delivering training, enablement, communications, or organizational change programs for business audiences.
2 + years of experience driving adoption and behavior change across teams and stakeholder groups without direct authority.
1 + years of experience with AI enablement, project management of AI solutions, or similar advanced technology deployed in a business environment.
Deep, demonstrable expertise with Microsoft Copilot and Claude Desktop/Cowork, and expert proficiency with Microsoft Office applications, critically PowerPoint and presentation design best practices.
Able to clearly articulate differences in Copilot, Claude Desktop, and Claude Cowork and can demonstrate effective use of each.
Demonstrated experience translating complex or technical concepts into plain language that non-technical professionals can act on.
Ability to travel up to 10% (including by plane).

Nice To Haves

Adept at training curriculum design, role-based learning path development, and professional learning delivery.
Familiarity with structured change management methodology such as ADKAR or a comparable framework.
Adept at Confluence, SharePoint, or comparable document and knowledge repository platforms; familiarity with Jira or a comparable Kanban-style task management tool.
Verifiable Microsoft certification or applied-skills credential related to Copilot strongly preferred, including proficiency with Copilot Studio.

Responsibilities

Act as a “forward-deployed analyst,” partnering with Finance business units on adoption: observing workflows, spotting opportunities, and supporting leaders in role modeling responsible AI use.
Partner with training and communications teams on a role-based AI enablement curriculum, to include training sessions, demonstrations, workshops, embedded coaching, hackathons, and lunch-and-learns, focused on building demonstrated capability.
Support build and maintenance of prompt libraries, agent examples, use-case patterns, and plain-language guides.
Establish a practitioner community and champion network; surface literacy gaps, adoption barriers, and emerging misuse to the Lead Director and advisory councils.
Support design and delivery of user surveys; translate results into user journey maps, and design enablement strategies for each user profile they reveal.
Measure adoption and learning effectiveness – reach, capability, sustained workflow use; set baselines and report where usage has not become capability.
Improve the program on evidence, converting recurring one-off coaching into reusable assets.
Coordinate with governance, product, and business stakeholders; support the operating cadence and keep training aligned to standards you do not own.