Manager - AI Server Production

Donato Technologies•Grapevine, TX

8d•Onsite

About The Position

The AI Server Production Manager oversees repair management, department resource planning, and reporting to meet customer service-level agreements. The role reviews customer reports and failure analyses, and develops corrective actions to improve repair quality. It also plans, schedules, and supervises production activities and supports efficient warehouse operations, inventory management, and merchandise flow. The manager leads assigned employees, including hiring, training, scheduling, performance evaluations, and discipline or termination as needed under company policy. The role establishes departmental KPI goals, maintains department and training records, and supports a positive, safe work environment with open communication and strong customer and supplier relationships. The position is based in Grapevine, Texas. Working conditions include office and warehouse environments, which may be hot in summer and cold in winter. The role may involve extensive walking through facilities and occasional team lifting of items up to 50 pounds. Compensation is $60,000–$65,000 per year.

Requirements

Bachelor’s degree in computer science or engineering, or equivalent work experience.
At least 3 years of work-related supervisor or manager experience in the PC-related system repair service industry.
Fluent in spoken and written English, including reading and writing.
Excellent communication skills and a professional attitude when dealing with customers and associates.
Strong attention to detail and full ownership of job responsibilities.
Ability to generate management reports in Excel, instructions and procedures in Word, and presentation materials in PowerPoint.
Ability to work in a fast-paced environment, multitask, set priorities, and adjust them as business needs change.
Self-motivated, proactive, and able to work independently and as part of a team.
Ability to manage projects and initiatives on tight deadlines and delegate appropriately.
Ability and willingness to respond to after-hours calls for critical issues.
Strong problem-solving skills and ability to coach and mentor team members.
Flexibility to work overtime depending on work requirements.

Nice To Haves

Spanish-speaking ability.

Responsibilities

Manage AI server repair operations, department resources, and reporting to meet customer SLAs.
Review customer requirements, including quality, turnaround time, technician KPIs, and supervisor assignments.
Generate and review management reports, and present corrective and preventive actions to improve service quality.
Review failure analyses and prepare corrective actions to improve repair quality.
Manage department space, equipment, supplies, repair-parts inventory accuracy, transfers, audits, and reconciliations.
Complete assigned projects within required timeframes.
Develop record-keeping procedures and maintain department and training records in accordance with applicable regulations, policies, and ISO standards.
Develop KPI goals and objectives for the department.
Ensure energy conservation practices and daily housekeeping and workstation layouts meet 5S requirements.
Maintain and improve production-line operating layouts and sizes.
Plan, schedule, and supervise production activities.
Implement warehouse efficiency and cost-reduction programs through analysis of factors causing product or delivery issues.
Promote a positive work environment with open feedback and two-way communication.
Foster a healthy and safe work environment focused on associate well-being.
Maintain and strengthen internal and external customer and supplier relationships, and communicate with business partners.
Manage inventory and allocation to move products through the warehouse efficiently and cost-effectively.
Hire and train employees, organize team schedules and work, conduct performance evaluations, and handle discipline or termination as needed under company policy.
Complete other duties as assigned.