Manager - AI Server Production
About The Position
The AI Server Production Manager oversees repair management, department resource planning, and the preparation and review of reports to meet customer service-level agreements. The manager reviews customer reporting and failure analysis and develops corrective actions to improve repair quality. The role also plans, schedules, and supervises production activities and leads the assigned team, including hiring, training, scheduling, performance evaluations, and disciplinary actions as needed. The manager monitors customer requirements, quality, turnaround time, and technician KPIs; develops departmental KPI goals; manages repair parts inventory and warehouse efficiency; and maintains production layouts, equipment, supplies, records, and training documentation. The position supports continuous improvement, cost reduction, regulatory and ISO compliance, 5S housekeeping, and a positive, safe work environment. It also involves maintaining customer and supplier relationships and responding to critical after-hours issues.
Requirements
- Bachelor’s degree in computer science or engineering, or equivalent work experience.
- At least 3 years of work-related supervisor or manager experience in the PC-related system repair service industry.
- Fluent in spoken and written English, including reading and writing.
- Excellent communication skills and a professional attitude when dealing with customers and associates.
- Detail-oriented and willing to take full ownership of job responsibilities.
- Ability to generate management reports in Excel and instructions, procedures, and presentation materials using Word and PowerPoint.
- Ability to work in a fast-paced, multitasking environment, set priorities, and adjust them based on business requirements.
- Self-motivated, proactive, and able to work independently and as part of a team.
- Ability to manage projects and initiatives on tight deadlines and delegate as appropriate.
- Ability and willingness to respond to after-hours calls for critical issues.
- Strong problem-solving skills and ability to coach and mentor team members.
- Flexibility to work overtime depending on work requirements.
- Ability to walk extensively through facilities, reach above shoulder height, bend or stoop below the waist, perform repetitive wrist, hand, or finger movements, and occasionally lift up to 50 pounds with a team lift.
Nice To Haves
- Spanish-speaking ability.
Responsibilities
- Hire and train employees; organize and oversee team schedules and work; conduct timely, constructive performance evaluations; and handle discipline and termination in accordance with company policy.
- Manage repair operations, department resources, reporting, customer requirements, failure analysis, and corrective actions to meet customer SLAs and improve repair quality.
- Review critical customer requirements, including quality, turnaround time, and technician daily KPI targets, and follow up on supervisor assignments.
- Generate and review management reports and present corrective and preventive actions to maintain service quality and support continuous improvement.
- Manage department space, equipment, supplies, and repair-parts inventory accuracy, transfers, audits, and reconciliations to improve efficiency and reduce costs.
- Complete assigned projects within required timeframes.
- Develop record-keeping procedures and manage department and training records in accordance with applicable regulations, policies, and ISO standards.
- Develop departmental KPI goals and objectives.
- Ensure energy conservation practices are followed and daily housekeeping and workstation layouts meet 5S requirements.
- Maintain and improve production-line operating layout and size; plan, schedule, and supervise production activities.
- Implement warehouse efficiency and cost-reduction programs through analysis of areas contributing to product or delivery issues.
- Build and maintain a positive work environment supported by open feedback and two-way communication.
- Support company culture and foster a healthy and safe work environment focused on associate well-being.
- Maintain and strengthen internal and external customer and supplier relationships and work with business partners.
- Ensure inventory management and allocation move products through the warehouse efficiently and cost-effectively.
- Complete other duties as assigned.
- Respond to after-hours calls for critical issues as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
