Manager, AI Revenue Operations

TicketManager•New York City, NY

9d•Onsite

About The Position

TicketManager is seeking an AI Revenue Operations Manager (Strategy & Innovation) to help architect and scale the next evolution of TicketManager’s go-to-market engine. This role sits at the intersection of strategy, systems, and AI innovation, responsible for aligning Sales, Marketing, and Customer Success while embedding automation and intelligence across the revenue lifecycle. You will act as both a strategic operator and builder—owning processes, data, and technology that drive predictable revenue growth, while identifying and deploying AI solutions that unlock efficiency and competitive advantage. This is a high-impact role influencing executive decision-making and directly shaping how TicketManager scales.

Requirements

Bachelor’s Degree Required
5–8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or similar roles within B2B SaaS or high-growth technology environments
Proven track record of driving revenue growth through systems, data, and process optimization
Hands-on experience managing and optimizing CRM and GTM tech stacks (Microsoft Dynamics 365 preferred)
Experience working with AI tools and automation platforms (e.g., enrichment tools, workflow automation, LLM-based solutions)
Strong understanding of data architecture, integrations, and scalable automation frameworks
Advanced analytical skills with experience building dashboards, reporting, and forecasting models
Ability to translate complex data into actionable insights and strategic recommendations
Experience leading cross-functional initiatives and influencing stakeholders at all levels, including executive leadership
Demonstrated curiosity and applied experience with AI-driven workflows, automation, or agent-based systems within GTM or business operations
Strong communication skills with the ability to simplify complex technical concepts for business audiences

Responsibilities

Revenue Strategy & GTM Alignment: Partner with leadership to define and execute revenue strategies across Sales, Marketing, and Customer Success. Align funnel definitions, KPIs, and forecasting models to ensure consistency and visibility across all revenue teams. Translate business goals into scalable operational plans, workflows, and dashboards. Drive cross-functional alignment to eliminate silos and improve pipeline efficiency.
AI Strategy & Innovation: Identify, evaluate, and implement AI use cases across the GTM funnel (lead scoring, personalization, forecasting, automation). Build and deploy AI-driven workflows leveraging CRM automation, enrichment platforms, and LLM-based solutions. Partner with Product, Engineering, and Marketing to integrate AI into customer-facing and internal systems. Continuously test, iterate, and optimize AI-driven solutions to improve performance and ROI.
Systems, Data & Automation: Own and optimize the GTM tech stack (CRM, marketing automation, enrichment, analytics tools). Ensure data integrity, governance, and a single source of truth across all systems. Design and implement scalable workflows to reduce manual work and increase productivity. Evaluate and integrate new tools to enhance automation and operational efficiency.
Analytics, Reporting & Insights: Build and maintain dashboards tracking pipeline health, conversion rates, ARR, and campaign performance. Analyze funnel performance to identify opportunities for growth and optimization. Deliver actionable insights to leadership to inform strategic decision-making. Develop forecasting models and scenario planning frameworks.
Process Optimization & Execution: Map, audit, and continuously improve end-to-end revenue processes. Standardize workflows across teams to drive consistency and scalability. Lead cross-functional initiatives to improve conversion rates and reduce friction in the customer journey. Establish and maintain operational best practices and documentation.